Windows does not recognize my digital camera

I've had the camera for a while and downloaded pictures recently, but today when I tried to download it does not recognize that the camera is attached the computer.  The photo transfer does not being automatically as it usually does, and when I start the Photo Gallery and select the option to import pictures from my camera, there is no camera on the list, even when the camera is on and plugged in.  The only change I have made to the PC recently is installing Norton, so I contacted them for support and they were able to verify that Norton is not the problem by uninstalling the product.  I had the same problem without Norton installed.

So, what's up with that?  I don't understand.
Question Info

Last updated July 16, 2018 Views 67,834 Applies to:
sarah268 wrote:
> I have a canon powershot SD1100 IS and am having the same problem
> with windows vista not recognizing my device. I have performed the
> clean boot and still no go. I have reinstalled the device several
> times and still no go. This happened before and then all of sudden I
> could get the photos off my camera again and I had done nothing. Then
> recently it happened again.
> Could this be a case of vista not recognizing the device driver? I
> have heard that this is a known problem with vista?
> I am wondering if the reason that it worked and then didn't work was
> because of updates to vista?
> Sarah
A simple solution would be to use a memory card reader.


John Inzer - MS-MVP Digital Media Experience

.......Volunteer J - MS-MVP......
.....This Is Not Tech Support....
***Proceed at your own risk***

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Hi clairandamjones,

Thanks for using the Vista Answers Forum.

What brand of camera is this?

Does the device show up in the device manager?
You can open the Device Manager window by clicking Start and typing "device manager".
Click on the entry that appear in the top.

I suggest performing a clean boot to see if startup programs are causing a conflict with your hardware.
Here's how:

Give that a try and let us know how it works out.

Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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