No Sound after downloading drivers and reformatting computer.

I have a really big problem with my computer.
This computer used to belong to a friend of mine but she got a new one and gave the old one to me. According to her and my cousin, they reformatted so it would be as good as new.

Sure, the computer was all good except one thing was and still is missing. No sound.
I searched all over the net for drivers, forums, error messages etc etc. Ran through the sound troubleshooter-what feels like a million times which hasn't helped me at all! I've got speakers but they still don't seem to work with the computer, so I've figured out that it is some driver problem. Funny thing is, my friend said that she originally did have sound. 

After about five months later my dad went through the computer and said that the computer was actually missing some files. He also did say that I mentioned that my friend had her computers all linked up, my two computers however are not. So he thought that maybe the computer was waiting for something. Waiting for a signal from 'another computer'. I then though, 'ok, I'll reformat it'. I put the stuff I wanted to keep on my 8GB USB and reformatted it. While I was putting the stuff from my computer onto the USB however, a message came up saying that my mp4 that was linked to my computer had malfunctioned. No, it's not broken, my computer thinks it is but it still charges and works perfectly fine.
Anyway-reformatted it-thought maybe sound will start playing...

....No, I'm still getting the same THREE MIXED MESSAGES FROM THE COMPUTER!
And on top of that my mp4 has still 'malfunctioned' as well as my USB. My USB works perfectly fine on the normal school computers! I've gone through Windows Update-it says that there is nothing left for me to download. There is no more security updates etc etc. What I did notice though that it downloaded a PCI SoftV92 Speakerphone Modem. Not sure if it has any connections to sound but thought I should mention it. I DO however have a question/exclaimation mark on Multimedia Audio Controller-just like before I reformatted the computer. It says that: 'The drivers for this device are not installed. (Code 28) To reinstall the drivers for this device, click Reinstall Driver.' Did that but it says that the wizard can not find the software. I've uninstalled it and reinstalled it but still nothing. My computer keeps bugging me with a message 'found new hardware' if it isn't installed which is starting to really annoy me. I do have Audio Codecs, Legacy Audio Drivers, Media Control Devices, Standard Game Port, Unimodem Half-Duplex Audio Device and Video Codecs installed and are working 'fine' according to the computer. The computer does make those little 'beep' noisea when I'm closing something off but it isn't coming from the speakers.

The mixed messages that I'm getting from the computer are:

From Windows Media Player 11: Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

From Sounds and Audio Properities:
Volume Tab: No Audio Device.
Audio Tab: Sound Playback: Default Device: Modem #0 Line Playback; Sound Recording Default Device: Modem #0 Line
Voice Tab: Voice Playback: Modem #0 Line Playback; Voice Recording: Modem #0 Line

Advanced Volume Controls: No mixer available (a message comes up but that's just the summary of it)

Sound Record: Another application is recording audio. Stop recording with this other application and then try to record with Sound Recorder again.

Ok, I think I've covered everything, if you need more information, please let me know. If you also have any ideas on how to fix my 'malfunctioned' mp4/USB please let me know. I'll also state that my friend gave me no CDs inregarding to installing ANY devices/drivers. She is really hopeless when it comes to computers.


Question Info

Last updated May 25, 2018 Views 13,779 Applies to:

Hi LadyMartel4000,

Thanks for replying.

The computer with the issues has Windows XP installed and this forum is for Windows Vista. Please visit the following link to get the best answers for the issues with Windows XP.

Hope your computer is back and running fine asap.

Thanks and Regards:
Syed V - Microsoft Support.


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.