No Audio Device installed

No Audio Device installed...no sound, video game controllers TAB in device manager...Holla at me!

OK...so...about a month ago i installed an updated service pack from windows. I was was watching a youtube clip and all of a sudden the sound went off. And yes I have the dreaded X on the bottom right corner of my speaker icon That says "NO AUDIO OUTPUT DEVICE INSTALLED. I have been researching everyday since that day and have tried everything that people said worked for them. So far nothing has worked.

Tried everything from going into device manager..which btw I do not have the tab that says "Sound, Video, And Game Controllers"
Tried using the restore system...nothing..actually made my computer slower i think
Tried Windows Live assistant help...he didn't do anything except told me to restore the system.
Tried the whole BIOS approach, but i'm not that smart with a computer so I didn't really do anything.

You get the idea....any help would be great...thanks

Answer
Answer
Hi,

In BIOS you should make sure On-Board Sound is enabled (unless you have an add in sound card - see
System maker). If on-board sound has gone bad then you can disable it in the BIOS and add in a sound
card. Sound cards as good as on-board sound or better are not expensive.

If add-in card maybe it is not seated properly - remove all power to system and remove and replace the
card. If the card is bad you can replace inexpensively.

They also sell USB sound card replacements.

-----------------------------------------------------

In Device Manager - click in blank/white area - then VIEW - Show Hidden Devices - look every where
for Sound Device and if found right Click on and UNINSTALL.

Then whether found or not - click ACTION - Scan for Hardware Changes.

If nothing is found you probably need a new sound device.

Control Panel - Device Manager - SOUNDS - look for HD Audio - Mine says RealTek High Definition Audio 
(that is an example and yours may have an entirely different name/maker).

Write down description make and model - double click on it - drivers tab - write down version. Now
Click UPdate Drivers which may not do anything as MS is far behind certifying drivers. Then RIGHT
CLICK on it and UNINSTALL - REBOOT - this will rebuild the driver stack.

1st go to system maker's site and look for latest driver Download - SAVE - go to right click on and RUN AS ADMIN
(This is your fallback.) REBOOT after each driver installation.

NOTE : Sound drivers often rollback so check the version after installation and the reboot to see if the
version you installed is there, if not repeat the install - reboot until it is. It can take several tries depending
on how many rollbacks it does.

Then do same for Device Maker's site.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

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Error “the Audio Service Is Not Running” When Opening the Volume Mixer in Vista
http://www.winhelponline.com/blog/error-the-audio-service-is-not-running-when-opening-the-volume-mixer-in-vista/

Also Right Click Speaker near clock - Playback Devices - right click in the box area - check
Show disable and disconnected devices. Highlight speaker and on the lower Right click Properties
check settings for Device Usage enabled and so on. Also do same for Configure on Lower Left of
that box.

In Control Panel you can also look for an Audio Manager along with the Sound Settings.

Problems with sound and audio or no sound - a Mr Fixit
http://support.microsoft.com/gp/no_sound

Tips for fixing common sound problems
http://windowshelp.microsoft.com/Windows/en-US/Help/1e87a3e8-c0e8-49af-980f-9eb6686f42d21033.mspx

Speakers and other audio output devices
http://windowshelp.microsoft.com/Windows/en-US/Help/a43f3a31-6d9f-49d1-be22-e2f47b8b1f2c1033.mspx

How to Enable Hidden Audio Devices in Vista
http://www.vistax64.com/tutorials/143447-audio-device-enable-hidden-devices.html

How to troubleshoot sound problems that you experience after you install a Windows Vista Service Pack
http://support.microsoft.com/kb/948481

Hope this helps.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Last updated August 4, 2020 Views 199,885 Applies to: