Error Code 2103 in Media Center

I've been streaming videos from Netflix using Windows Media Center without any trouble ever since this feature was first made available.  Until yesterday.  I watched a movie in the early afternoon with no trouble.  Since yesterday evening, whenever I attempt to start a movie, I receive this error message:

We cannot find the movie player

Errorcode: 2103

I have already attempted to fix this by uninstalling and then reinstalling Microsoft Silverlight, the Netflix in Media Center add-on, and even the most recent Cumulative Update for Windows Media Center, all to no avail. 

Anyone have any ideas what this error code means, and how to fix it?

Question Info

Last updated January 22, 2019 Views 21,290 Applies to:

H Caesar22000,


Welcome to Microsoft Answers Forums.


We would like to get a little more information from you to help troubleshoot your issue. Please answer the following questions as best you can.


·         What is the version of Windows installed on the computer?

·         Do you remember making any changes to the computer recently?



This error message might occur if there are some corrupt system files on the computer. Would suggest that you run a SFC scan which would scan for corrupt system files on the computer and replace them



Steps to perform SFC scan:


1. Click the Start button

2. From the Start Menu, Click All programs followed by Accessories

3. In the Accessories menu, Right Click on the Command Prompt option

4. From the drop down menu that appears, Click on the 'Run as administrator' option

5. If you have the User Account Control (UAC) enabled you will be asked for authorization prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.

6. In the Command Prompt window, type: sfc /scannow and then press Enter

7. A message will appear stating that 'the system scan will begin'

8. Be patient because the scan may take some time

9. If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue

10. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"

11. After the scan has completed, Close the command prompt window restart the computer and check.


The scan may take some time, so be patient. Windows will repair any corrupted or missing files that it finds. If information from the installation CD is needed to repair the problem, you may be prompted to insert your Windows Vista.


For more information refer the below link.

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista



You may want to perform a System Restore on the computer to restore back the previous settings.


To restore the operating system to an earlier point in time, follow these steps:

1. Click Start, type system restore in the Start Search box, and then click System Restore in the Programs list. 
If you are prompted for an administrator password or confirmation, type your password or click Continue.

2. In the System Restore dialog box, click Choose a different restore point, and then click Next.

3. In the list of restore points, click a restore point that was created before you began to experience the issue, and then click Next.

4. Click Finish.

You may visit the following KB Article link for reference:



Halima S    - Microsoft Support.

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