Question

Q: Windows Vista hangs up at Welcome screen. Can someone help?

Starting in early December, 2009, my Dell Inspiron E1505 stated hanging up at the "Welcome" screen, leaving me stuck and not able to use the computer. It would do this every time I tried to start it. Since that time I have been going into Safe Mode and using system restore to get it going again. Sometimes I have to use system restore several times to get it to to start up properly. More recently I learned that when it hangs up at the Welcome screen, I can press "control-alt-delete" and then my computer will load up the icons after about 10 seconds, and then it is ready to go.

I finally started placing it into "Sleep" mode, and then it starts right up when I want to use it. The problem is that it will shut down sometimes for updates, or crash if I overload it somehow, and then it is a big problem getting it going again. ...Well, now I can get it going by pressing the "control-alt-delete" when it hangs up at Welcome, but I don't feel comfortable doing that. I'm afraid it will eventually mess things up worse.

I have not installed any new software or downloaded anything except email, so I don't know what has caused this problem. I have a feeling that something was corrupted during the windows Automatic update. 

Can someone please help me figure out what caused this problem, and what to do to fix it? I would need a very detailed step-by-step procedure, as I'm not a computer technician. My background with computers is very limited, but I do know a few basics such as getting into Safe Mode, etc. My warrantee with Dell expired some time ago. My computer is 3 years old. Except for this problem Windows Vista has worked very well forme. I liked Windows XP much better, but Vista has been "okay" so far until this problem came up.

Thank you: Jahna

Answer

A:

Hi,

Since System Restore sort of works the problem is likely corruption at some level.

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

==========================================

If needed try a more intense set of checks :

From the COMMAND prompt of a Boot Disk or Recovery Console/Environment (if you have) run these :

chkdsk /f /r

REBOOT

sfc /scannow

REBOOT

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

And if needed check here :

Diagnostic Utilities By Manufacturer - run the one for your hard drive maker
http://www.techsupportforum.com/hardware-support/hard-drive-support/302602-hard-drive-diagnostic-utilities.html

The trial versions of these "might" help.

SpeedFan
http://www.almico.com/sfdownload.php

HD Tune
http://www.hdtune.com/

Hope this helps.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 7,390 Last updated: March 25, 2018 Applies to: