Windows operating system failure


Each time I try to get in to my MSN messenger, I always get asked to update it which I had been doing, but each time I do so, it keeps on taking me off with the same error that kept me off for the past few months.

I even had wlsetup files "all" and "custom" installed and it's like it won't let me use ether except the Windows Live installer, but that's it. However, that too lead to failure, along with the following:


  • The last answer I read said something about updating to Windows 7. What does that have to do with getting my messenger working again?
  • In addition to that, I have been unable to get to my security center, becuse of an error message: "An exception occurred while trying to run C:\windows\system32\shell32.dll,control_runDLL
  • C:windows\windows\system32\wscui.cpl".

  • "An exception Occured while trying to run "C:\WINDOWS\system32\shell.dll,Control_RunDLL
  • C:\WINDOWS\system32\wscui.cpl" was what it said when I tried to access my computer's security center.

  • When trying to use the Windows Installer Cleanup Utility , I was met with this error reading, "Can't find script engine "VBScript" for script "C:\DOCUME~1\BIGBEA~1\LOLCALS~1\Temp\IXP000.Temp\StartMsi.vbs".

When running the vbscript file, I was stopped by this error:
  • "DllRegisterServer in  C:\Windows\system32\vbscript.dll failed.
  • Return code was: 0x8004005"
In this light, it have been determined that my Windows operating system is to blame.


Did you make any software or hardware changes on the computer prior to this issue?

We get the error 0x8004005 if certain dynamic-link library files (.dll files) are not registered correctly or if there is a firewall between the computer and the Internet that does not allow HTTPS (SSL) connections.

Let’s follow these steps and check if it solves the issue.

Step 1

Let’s reregister the vbscript.dll file from command prompt.

1. Click Start > CMD (search here box)> right click CMD> run as administrator>

2. In command prompt, type regsvr32 vbscript.dll, press Enter.

3. After registering the file successfully close command prompt.

Step 2

Also, run a System File Checker [SFC] scan on the computer which will replace the missing or corrupt files.

To do this, follow the steps given below:

1. Click the Start button.

2. From the Start Menu, Click All programs followed by Accessories.

3. In the Accessories menu, Right Click on the Command Prompt option.

4. From the drop down menu that appears, Click on the 'Run as administrator' option.

5. If you have the User Account Control (UAC) enabled, you will be asked for authorization prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.

6. In the Command Prompt window, type: sfc /scannow and then press Enter.

7. A message will appear stating that 'The system scan will begin'.

8. Be patient because the scan may take some time.

9. If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue.

10. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations".

11. After the scan has completed, close the command prompt window, restart the computer and check.

For further reference check the link given below:

How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista

For the Windows Live Messenger issue, please post your question in Windows Live support as they will be in a better position to assist you.

Hope the information helps. Please post back and let us know.

Debleena S
Microsoft Answers Support Engineer
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We'll need to do a general troublehooting to see if we can identify and resolve the problem. 

Do you know when this problem began?  Try a System Restore to a point in time BEFORE the problem began.  Here's the procedure:  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.  Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems.

If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk.  Here's the procedure:  To boot to the CD you may need to change the BIOS to make the CD-drive first in the boot sequence.  To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup.  Push it quickly. Make the changes, save your work, and exit.  Put the CD in the drive and reboot.  When prompted, push any key to boot from the CD.

If you don't have either disk, you can make a bootable Recovery Disk using along with burning software like: and, of course, a blank CD.

If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk).  Then let's check some of your system files:

Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).

If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run.  It will scan and try to fix some of your system files.  Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here or try to analyze it to find the problem file(s) using  Try to post any corrupted files here so we can see if they can be repaired with good copies from the installation disk (unless there are too many).

While in Command Prompt, type chkdsk /f /r and enter and let it run.  It will want to schedule itself to run at the next restart.   Answer yes and then reboot to run the program.  It will scan and try to fix any corruption or bad sectors on your hard drive and mostly remove that as a potential cause.

While in Command prompt also type regsvr32 vbscript.dll and enter to re-register the VB script and see if that helps.

If that doesn't work, then please post any related error messages from the Event Viewer (Start / Control Panel / Administrative Tools / Event Viewer – or typing eventvwr from the command prompt starting from C:\Windows\System32).  Here's how to use Event Viewer:  Look in the System and the Application section.

You may be infected with malware. Try to run anti-malware programs (in safe mode with networking if necessary). To fix this problem (if it is a problem) download, install, and run the following two programs: and  You may also want to try a free trial of Pandasoft (  Before downloading pandasoft, uninstall whatever anti-virus program you are currently using (because installing and running two at the same time can cause conflicts, freezes, and all sorts of problems).  Once you've uninstalled your current AV program, download, install, update, and scan using Pandasoft.  I think you might be amazed at how much it finds that the other software missed.  Once complete, uninstall pandasoft and re-install your current AV program (unless you decide to switch which I did when I first tried it about 4 years ago).  You may also want to try the new, free Microsoft Security Essentials (with the same caveat that only ONE AV program can be installed and running on your system at any one time).  You may also want to try the free Avira at: and Avast at:  Reboot after completing all the scans.  You may also want to try the free OneCare at and let it run all the options (except the registry cleaner) because that’s good maintenance (it will take some time to complete but can be done in the background).

If that doesn't work, try a clean boot  If the problem goes away then it's just a matter of tracking down the culprit causing the problem.   Follow the procedures in the article.  Once found, delete, remove, deactivate, or uninstall it.  Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode then just restore the system to normal status and reboot - this solution is not going to work.

Boot into Safe mode with networking and see if the problem occurs there.  Either result helps us narrow down the search for the cause.

Let's test your hard drive and RAM for hardware problems:

To test your hard drive, check the manufacturer and then get the diagnostic utility from: (and/or get one from your hard drive or computer manufacturer if they have one available – it wouldn’t hurt to try both).  If it fails the test, replace it.  If it passes the test, then there's probably nothing wrong with it.

You can also test your RAM at  If it fails, test each chip individually to find those that are bad and replace them.  If it passes, RAM is probably OK.

If that doesn't work, we'll need to do a system repair/upgrade using the genuine Windows Vista Installation Disk (one you own or one you can borrow from ANYONE).  Here's the procedure:  Although this will not affect your data, settings, or programs, you should still backup your data before starting just to be on the safe side. You may have a lot of updates to re-install (including any service packs you had to remove).  If the version on the system came with SP1 or SP2 pre-installed and the disk is an earlier version, then you'll need to make a slipstream disk as follows:  

Hopefully one of these procedures will resolve or at least identify the cause of your problem.  If not, post back with results from what you tried and copies of some of the scans and we'll try something else.  Post back in any case so we'll know how it turned out.

Good luck!

Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

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Last updated August 17, 2019 Views 3,772 Applies to: