System Service Exception Where to Start?

I've read all the information in the posts.  It appears that each occasion of System Service Exception is caused by something different, depending on the codes relayed.  I must admit that I am enough of a novice that I don't understand all the solutions posted on this forum.  Can someone run me through a check list of where to start to solve this problem?  The posts I read assume that you know how to do the things that are listed. I don't!  Another problem is that the error screen goes away so quickly that you can't begin to read it. 

New HP Pavillion, Windows Vista 64

So far the only time I get this error is when I close the lid of my computer without turning it off.  The system crashes while in "Sleep" mode or whatever mode it's in.  
Following are the codes: 

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.0.6002.

  Locale ID:                                             1033


Additional information about the problem:

  BCCode:                                               3b

  BCP1:                                                    00000000C0000005

  BCP2:                                                    FFFFF800024E0272

  BCP3:                                                    FFFFFA60163AEC50

  BCP4:                                                    0000000000000000

  OS Version:                                          6_0_6002

  Service Pack:                                       2_0

  Product:                                               768_1

Files that help describe the problem:





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This is usually a Video Driver issue though it could also be bad memory or even antivirus/antispyware/security
programs. Have you updated your video driver or other major driver about the time this started. Be sure to
look in Windows Updates to see if any drivers were updated there. Have you installed, changed, or uninstalled
any antivirus/antispyware/security programs?


This is my generic blue screen troubleshooter. You gave the codes so the 1st part is just in case those change
as you are troubleshooting. More on drivers in next message to use when you get to that part.

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info that would
help. Such as the BCC and the other 4 entries on the lower left. And any other error information such as STOP
codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
information about all crashes in one table - Free

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your
system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista


Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log

The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista


Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party keyboard and
mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

How to Install a Device Driver in Vista Device Manager

How To Disable Automatic Driver Installation In Windows Vista - Drivers

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly

Troubleshooting Vista Blue Screen, STOP Errors

Understanding and Decoding BSOD (blue screen of death) Messages

Windows - Troubleshooting Blue Screen Errors


In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair

This tells you how to access the System Recovery Options and/or from a Vista DVD

Hope this helps.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Windows and Devices for IT 2009 - 2020

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Question Info

Last updated May 3, 2020 Views 291,800 Applies to: