Windows

You are inserting an external storage (e.g. External Hard Disk, USB Drive ,...) to an infected device and it has been infected with malware (Virus, Worm, Trojan,...) . Then you scan with Anti-Malware product (e.g. Windows Security, Microsoft Defender,...) and remove the malware. However, when you navigate to your USB drive your files are missing even thought the malware has been removed. What is happening is normally, the malwares would create a new folder and cut and paste your files into that folder and they create a shortcut link with External Hard Drive icon inside USB. When you click on

Most inquiries and issues are best handled by the development team responsible for the MSN experience. You can submit feedback directly to them by following these steps:Open the relevant page.Click the the three dots (...) in the side bar on the left.Select Report an issue.You can also click on Feedback in the bottom-right corner of the page.If you're on a Windows computer, you can quickly open the feedback option by pressing ALT + SHIFT + I (the letter "I").Keep your feedback specific and concise for best results.If appropriate to the issue being reported, include a screenshot using the optio

Nowadays, ransomwares are considered great risks for users. They infect system and encrypt your files and ask you to pay money to gives you the key to decrypt them. Even if you made payment, there is no guarantee to get back all your files and paying them would make cybercrime ecosystem stronger and they use this money to improve their resources to infect more people. In general, having a proper backup plan and creating regular backup and making sure Windows Defender (or any other anti-malware product) is fully updated is the best way to protect yourself against ransomwares. You should als