MY COMPUTER FREEZES UP WHEN I USE ANY SEARCH ENGINE..__GOOGLE, YAHOO, ASK.COM.ETC.

I GOOGLED "TIGER WOODS" ON THURSDAY.
THE GOOGLE WINDOW FROZE AND I WAS UNABLE TO GET OUT OF IT.
I HAD TO HIT MY VZACCESS ICON AND THEN HIT "WEB" TO GET BACK TO MY HOMEPAGE @ YAHOO.

I THEN TRIED A SEARCH ON YAHOO AND THAT ALSO FROZE
AS DID ASK.COM AND ALL SEARCH ENGINES.

MY SON-IN-LAW CAME TO MY HOME ON FRIDAY NIGHT AND
DID A "GO BACK" TO NOVEMBER 29TH. IT FIXED THE PROBLEM.

I USED VARIOUS SEARCH ENGINES TODAY AND THEY SEEMED TO BE WORKING FINE. JUST A FEW HOURS AGO I WENT TO GOOGLE TO SEARCH FOR "WHERE TO DONATE TOYS FOR CHRISTMAS"
THE WINDOW FROZE AGAIN...AS DID ALL OTHER SEARCH ENGINES.
I'M WONDERING IF "TIGER WOODS" TRIGGERED A VIRUS OR WORM ON THURSDAY? IS THAT POSSIBLE? 

I USE IE8
AND WINDOWS VISTA
MCAFEE IS MY ONLY SECURITY CENTER.
I DID NOT ADD ANYTHING NEW TO MY COMPUTER BEFORE THE GOOGLE SEARCH FOR TIGER WOODS.
WHAT SHOULD I DO TO RESOLVE THIS PROBLEM?

THANK YOU FOR ANY HELP YOU CAN PROVIDE.

BARBARA R.

 

Question Info


Last updated November 4, 2018 Views 3,203 Applies to:
Answer

Try these steps:


Besides using an anti-virus, also scan for Malware/spyware:

http://www.malwarebytes.org/mbam.php

 

Malwarebytes is as the name says, a Malware Remover!

Download the Free Version from the link above.

Download, install, update and scan once a fortnight..

 

How to use Malwarebytes after it is installed and Updated:

1. Open Malwarebytes > Click on the Update Tab  across the top> get the latest updates.

2. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer

3. MBAM will now start scanning your computer for malware. This process can take quite a while.

4. When the scan is finished a message box will appear

5. You should click on the OK button to close the message box and continue with the Malware removal process.

6. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

7. A screen displaying all the malware that the program found will be shown

8. You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

10. You can now exit the MBAM program.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

Run the Vista System File Checker Tool:

http://www.tech-recipes.com/rx/2231/vista_run_system_file_checker/


1. Open a Command Window in Administrator mode:

* click Start
* click All Programs, then Accessories
* right click on the Command Prompt option,
* on the drop down menu which appears, click on the Run as Administrator option.

* If you haven’t disabled User Account Control (and you shouldn’t!) you will be asked for authorisation. Click the Continue button if you are the administrator or insert the administrator password.

2. Start the System File Checker

* In the Command Prompt window, type: sfc /scannow,
* press Enter.
* You’ll see “the system scan will begin”.

The scan may take some time and windows will repair/replace any corrupt or missing files. You will be asked to insert your Vista DVD if it’s needed.

Close the Command Prompt Window when the job is finished.

One caveat: you need a Windows DVD to enable SFC to make more than minor repairs.

 

http://support.microsoft.com/default.aspx/kb/928228

“How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista”

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


If SFC finds serious errors it can not fix, you may have to do a Vista Repair Upgrade Install.

If you do not have a Microsoft Vista DVD, borrow one from a friend.

Read this Tutorial on how to do a Repair Install:

http://www.vistax64.com/tutorials/88236-repair-install-vista.html



Cheers.




Mick Murphy - Microsoft Partner

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