I have a blank blue screen on my HP laptop with Vista. Please help!

My HP laptop with Windows Vista froze while online.  I turned it off and back on and now there is a blank blue screen with a cursor but nothing else.  I have tried to power it off/on, Ctrl/alt/del, but it does not do anything.  Please help!
 

Question Info


Last updated June 15, 2018 Views 2,268 Applies to:
Answer
Hi,

Can you access Safe Mode? Repeatedly tap F8 as you boot? If so you can try Control Panel - Device
Manager - Display Adapter - Double Click on - Driver tab - click UPDATE driver - then Right Click
on Device and UNINSTALL - REBOOT.

Another method to try to access the desktop (try in both regular Windows and Safe Mode) is to
CTRL + ALT + DEL and on Process Tab find EXPLORER.exe and END PROCESS on it - then
on Applications Tab - lower right - New Task - type in EXPLORER.exe .

First check this thread in case its a simple one and if not come back to this thread.

http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/50247d5e-0ae0-446c-a1bd-11287fd1478a

Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.
That there is no information on a black screen like there is on a blue screen just adds to the
difficulty. Often using a restore point nor startup repair will have any effect. You can try a
google to see suggested repairs some of which have worked however these cover a wide
field of efforts.

Here is a video of one fix.

http://www.google.com/search?hl=en&q=black+screen+of+death+vista&btnG=Search&aq=f&oq=&aqi=g1

Here is another fix
http://blogs.pcmag.com/securitywatch/2008/12/the_mysterious_black_screen_of.php


Do you have a Vista Disk? You can try System Restore from it. If you do not have the disks your system
maker will sell them cheap.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

You can create a Recovery Disk or use someone else same version (to do the System Restore it only has to
be bootable).

How to Create a Vista Recovery Disc
http://www.vistax64.com/tutorials/141820-create-recovery-disc.html

------------------------------------------------

These require the correct Vista Disks since you can't boot to Safe Mode.

Try Startup Repair -

This tells you how to access the System Recovery Options and/or with a Vista Disk
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Try StartUp Repair from Recovery Options

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html

-----------------------------------------------

Here are Google searches where several have found different solutions :

Vista Black Screen - check this one 1st
http://www.google.com/search?hl=en&source=hp&q=vista+black+screen&aq=f&oq=&aqi=g10

Vista Black Screen Solution
http://www.google.com/search?hl=en&q=vista+black+screen+solution&aq=f&oq=&aqi

Vista Black Screen Fix
http://www.google.com/search?hl=en&q=vista+black+screen+fix&aq=f&oq=&aqi

-----------------------------------------------

If needed and you can access regular Windows at all.

You can try an In-Place Upgrade (hopefully saves programs and data) or a repair installation (hopefully
saves data and will have to reinstall programs). Be sure to do a good backup or three.

You can use another's DVD as they are not copy protected however you will need you own Product Key.

In-Place Upgrade
http://vistasupport.mvps.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm


If nothing works you can do a repair installation which should save data however you will have to
reinstall programs. This also requires the correct Vista disks especially for OEM versions. You will
need to know your Product Code.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

How To Perform a Repair Installation For Vista
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

---------------------------------------------------------------------------

Another method that sometimes works : In the Command Prompt of a Vista boot disk type :
(type one line or copy and paste one line at a time and then hit enter - do not type parenthesis
or BOLD
)

c:

cd\

cd c:\Windows\System32\winevt (there is a space between cd and C: )

ren Logs LogsOLD (there are spaces between ren and Logs and Logsold)

REBOOT to Windows

Hope this helps.

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.