Q: I have a blank blue screen on my HP laptop with Vista. Please help! This thread is locked from future replies

My HP laptop with Windows Vista froze while online.  I turned it off and back on and now there is a blank blue screen with a cursor but nothing else.  I have tried to power it off/on, Ctrl/alt/del, but it does not do anything.  Please help!




Can you access Safe Mode? Repeatedly tap F8 as you boot? If so you can try Control Panel - Device
Manager - Display Adapter - Double Click on - Driver tab - click UPDATE driver - then Right Click
on Device and UNINSTALL - REBOOT.

Another method to try to access the desktop (try in both regular Windows and Safe Mode) is to
CTRL + ALT + DEL and on Process Tab find EXPLORER.exe and END PROCESS on it - then
on Applications Tab - lower right - New Task - type in EXPLORER.exe .

First check this thread in case its a simple one and if not come back to this thread.

Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.
That there is no information on a black screen like there is on a blue screen just adds to the
difficulty. Often using a restore point nor startup repair will have any effect. You can try a
google to see suggested repairs some of which have worked however these cover a wide
field of efforts.

Here is a video of one fix.

Here is another fix

Do you have a Vista Disk? You can try System Restore from it. If you do not have the disks your system
maker will sell them cheap.

How to Do a System Restore in Vista

You can create a Recovery Disk or use someone else same version (to do the System Restore it only has to
be bootable).

How to Create a Vista Recovery Disc


These require the correct Vista Disks since you can't boot to Safe Mode.

Try Startup Repair -

This tells you how to access the System Recovery Options and/or with a Vista Disk

Try StartUp Repair from Recovery Options

How to do a Startup Repair


Here are Google searches where several have found different solutions :

Vista Black Screen - check this one 1st

Vista Black Screen Solution

Vista Black Screen Fix


If needed and you can access regular Windows at all.

You can try an In-Place Upgrade (hopefully saves programs and data) or a repair installation (hopefully
saves data and will have to reinstall programs). Be sure to do a good backup or three.

You can use another's DVD as they are not copy protected however you will need you own Product Key.

In-Place Upgrade

If nothing works you can do a repair installation which should save data however you will have to
reinstall programs. This also requires the correct Vista disks especially for OEM versions. You will
need to know your Product Code.

This tells you how to access the System Recovery Options and/or from a Vista DVD

How To Perform a Repair Installation For Vista


Another method that sometimes works : In the Command Prompt of a Vista boot disk type :
(type one line or copy and paste one line at a time and then hit enter - do not type parenthesis



cd c:\Windows\System32\winevt (there is a space between cd and C: )

ren Logs LogsOLD (there are spaces between ren and Logs and Logsold)

REBOOT to Windows

Hope this helps.

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Views: 2,136 Last updated: February 4, 2018 Applies to: