I have a blank blue screen on my HP laptop with Vista. Please help!
My HP laptop with Windows Vista froze while online. I turned it off and back on and now there is a blank blue screen with a cursor but nothing else. I have tried to power it off/on, Ctrl/alt/del, but it does not do anything. Please help!
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
Can you access Safe Mode? Repeatedly tap F8 as you boot? If so you can try Control Panel - Device
Manager - Display Adapter - Double Click on - Driver tab - click UPDATE driver - then Right Click
on Device and UNINSTALL - REBOOT.
Another method to try to access the desktop (try in both regular Windows and Safe Mode) is to
CTRL + ALT + DEL and on Process Tab find EXPLORER.exe and END PROCESS on it - then
on Applications Tab - lower right - New Task - type in EXPLORER.exe .
First check this thread in case its a simple one and if not come back to this thread.
Black screen issues are extremely tough to repair and any fix is usually on a hit or miss basis.
That there is no information on a black screen like there is on a blue screen just adds to the
difficulty. Often using a restore point nor startup repair will have any effect. You can try a
google to see suggested repairs some of which have worked however these cover a wide
field of efforts.
If nothing works you can do a repair installation which should save data however you will have to
reinstall programs. This also requires the correct Vista disks especially for OEM versions. You will
need to know your Product Code.
This tells you how to access the System Recovery Options and/or from a Vista DVD http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx
How To Perform a Repair Installation For Vista http://www.vistax64.com/tutorials/88236-repair-install-vista.html