Protect Yourself From Tech Support Scams
July 29, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary
technical support services. You can help protect yourself from scammers by verifying that the contact is a
Microsoft Agent or
Microsoft Employee and that the phone number is an
Microsoft global customer service number.
I have lost some of my windows services. i.e.: winsock. when I try to restart them, I get error code 10107: a call that should never fail has failed. I really do not want to run a recovery, as I have many files that I don't want to have to backup. Is
there any way that I can repair my vista without a disk (it was installed on my computer). I have another computer that I can access the internet, but I cannot with the malfunctioning computer.
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We'll need to do a general troublehooting to see if we can identify and resolve the problem.
Do you know when this problem began? Try a System Restore to a point in time
BEFORE the problem began. Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/.
Be sure to check the box to show more than 5 days of restore points. If the first attempt fails, then try an earlier point or two. NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use
Windows Update for the updates.Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information
you should be able to restore with no problems.
If the System Restore doesn't work, do a Startup Repair by booting to the genuine Windows Vista Installation Disk (or one you can borrow from ANYONE) or from a Recovery Disk. Here's the procedure:
http://www.bleepingcomputer.com/tutorials/tutorial148.html. To boot to the CD you may need to change the BIOS to make
the CD-drive first in the boot sequence. To do that, wait for the screen that tells you the F key to push to access the boot menu or boot setup. Push it quickly. Make the changes, save your work, and exit. Put the CD in the drive and reboot. When prompted,
push any key to boot from the CD.
If that doesn't work, try to boot into safe mode (repeatedly click the F8 key while booting and go to safe mode with networking – or do so from the command prompt on the disk). Then let's check some of your system files:
Go to Start / All Programs / Accessories / Command prompt and right click on command prompt and click run as Administrator (you can skip this step if using the disk).
If using the disk, cd to C:\Windows\System32. Type sfc /scannow and enter and let it run. It will scan and try to fix some of your system files. Hopefully it will complete with no corruption it could not repair (if there is such corruption post back here
or try to analyze it to find the problem file(s) using http://support.microsoft.com/kb/928228. Try to post any corrupted files here so
we can see if they can be repaired with good copies from the installation disk (unless there are too many).
While in Command Prompt, type chkdsk /f /r and enter and let it run. It will want to schedule itself to run at the next restart. Answer yes and then reboot to run the program. It will scan and try to fix any corruption or bad sectors on your hard drive
and mostly remove that as a potential cause.
If that doesn't work, then please post any repeating error messages from the Event Viewer concerning winsock or windows services (Start / Control Panel / Administrative Tools / Event Viewer – or typing eventvwr from the command prompt starting
from C:\Windows\System32). Here's how to use Event Viewer: http://www.petri.co.il/vista-event-viewer.htm. Look in the System section.
If that doesn't work, try a clean boot http://support.microsoft.com/kb/929135. If the problem goes away then it's just a matter of tracking
down the culprit causing the problem. Follow the procedures in the article. Once found, delete, remove, deactivate, or uninstall it. Once done be sure to reset Vista back to normal status as explained in the procedures. If the problem occurs in clean mode
then just restore the system to normal status and reboot - this solution is not going to work.
Boot into Safe mode with networking and see if the problem occurs there. Either result helps us narrow down the search for the cause.
Let's test your hard drive and RAM for hardware problems:
Hopefully one of these procedures will resolve or at least identify the cause of your problem. If not, post back with results from what you tried and copies of some of the scans and we'll try something else. Post back in any case so we'll know how it turned
Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.
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