Q: DVD drive will not stay open

I'm running 64-bit Windows Vista with all maintenance applied.  My computer has two DVD RW drives.  When I push the physical eject button on either drive, the tray opens for a moment, and then closes.  If I select "eject" on the graphical display (Windows Explorer), the behavior is the same - the tray opens for a moment, and then closes.

These are new drives.  I just replaced them, since the old drives had the same problem, and I assumed the old drives were somehow defective.

If I just boot into the BIOS update, the problem goes away -  I push the physical eject button, and the tray opens and stays that way.  Because of this, I assume that the problem is not defective drives, but something that Windows is doing.



I finally got the CD/DVD drives to behave properly.  I think it was the CCleaner product.  I ran the registry scan and cleaned out a huge amount of glop.  Afterward, the drives stay open when I open them.

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This is my general troubleshooter for CD/DVD issues and maybe it will help solve this unusual issue.

Stage 1 : Please do all the below even if you have done some before as it is often the total process which
solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack. Even if drive is not shown continue below.

Then work your way through these - remember the drive could be bad, could have a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

When you insert a CD or a DVD, Windows Vista may not recognize the disc

Your CD or DVD drive cannot read or write media - A Mr Fixit

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)

CD-R drive or CD-RW drive is not recognized as a recordable device

Hardware devices not detected or not working - A Mr Fixit

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.


Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD burn and
CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some registry entries
that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and the correct
Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course as there will
other sub-keys in these keys. Be sure to ask for specific keys involved as well as the settings.


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE



You probably can find more info here and maybe even the exact registry settings for your CD/DVD drive
from someone with the same model.

Forums - a lot of real expert help

CD/DVD units

Hope this helps.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 5,338 Last updated: May 20, 2018 Applies to: