Computer won't shut down...'task scheduler engine process is executing shutdown shutdown processes'

Please help!

My acer latptop has suddenly decided that it won't shut down....it spends hours thinking about it but won't actually restart, log off or shut down unless I hold the power button.

I've tried a few things that I've seen recommended on forums, including defragging, disk clean-up, virus and malware scans.  I've tried system restore, but I can't create a restore point far enough back - when I try it fails.  I've also tried turning off all startup programmes, and turning them back on one by one.  In doing this I didn't find any programmes with problems, but a screen came up saying:

'task scheduler engine process is executing shutdown shutdown processes'

This gave a restart option, which did work, but if I try to closedown in the normal way it still won't.

Any advice appreciated, especially if delivered in a jargon free way as I'm not techno expert.

 

Thanks

 

Katherine

 

 

 

Question Info


Last updated March 28, 2019 Views 6,545 Applies to:

Hi,

Try these steps:

Step 1:
First, check if the task scheduler service is set to run automatically. 

1. Click the Start button.
2. In the Start Search box, type services and press enter.
3. Scroll down to Task Scheduler, right click it and choose properties.

Make sure the start up type is set to Automatic. 

Restart your computer and check if you get the error again.

Step 2: Create a new user account and check if the error occurs again.

Follow these steps:
1. Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
2. Click Manage another account.   If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3. Click Create a new account.
4. Type the name you want to give the user account, click an account type,(Administrator) and then click Create Account.

Refer this link for help:
http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account

If the issue doesn’t reflect in a new user account, fix the corrupted account following the steps mentioned in the link below.

Fix a corrupted user profile:
http://windows.microsoft.com/en-us/windows-vista/Fix-a-corrupted-user-profile

Step 3: Run SFC scan.

System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer.

Steps to perform sfc scan:
1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.
2. Click Continue or supply Administrator credentials if prompted.
3. In the Command Prompt window type the following, and press Enter:
 sfc /scannow

Refer this KB article for more information:
http://support.microsoft.com/kb/929833

I have one more thing to add. Boot into safe mode and try to shut down the computer. Let me know the outcome.
Refer:
http://windows.microsoft.com/en-us/windows-vista/Start-your-computer-in-safe-mode


Regards,
Afzal-Microsoft Support.
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Hi

I tried all of the above and nothing is working.

No matter how many times I disable to taskeng.exe it is still preventing shut down.  I also can't open programmes like word, and the internet is playing up.

Any other suggestions?

Cheers

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