My acer latptop has suddenly decided that it won't shut down....it spends hours thinking about it but won't actually restart, log off or shut down unless I hold the power button.
I've tried a few things that I've seen recommended on forums, including defragging, disk clean-up, virus and malware scans. I've tried system restore, but I can't create a restore point far enough back - when I try it fails. I've also tried turning off all startup programmes, and turning them back on one by one. In doing this I didn't find any programmes with problems, but a screen came up saying:
'task scheduler engine process is executing shutdown shutdown processes'
This gave a restart option, which did work, but if I try to closedown in the normal way it still won't.
Any advice appreciated, especially if delivered in a jargon free way as I'm not techno expert.