Blue Screen Errors: BCCode: 19

Original Title: Blue screen of death HELP!

I have started getting "The blue screen of death" when i start my laptop up. The informtion that appears is:

BCCode: 19

BCP1: 0000000000000020

BCP2: FFFFFA8003C97A80

BCP3: FFFFFA8003C97B30

BCP4: 00000000040B0009

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Can anyone help please?

Thanks

 

Question Info


Last updated April 8, 2019 Views 7,898 Applies to:
Answer
Answer

Hi,

Picking up the pieces after a computer crash - see What to do if Windows will not start correctly
http://windows.microsoft.com/en-US/windows-vista/Picking-up-the-pieces-after-a-computer-crash

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/blue-screen-plug-and-play-detected-an-error-most/3deab2fa-4000-4136-8c78-a3d22b1db009

We can analyze the minidumps if you make them available from the OneDrive or other
file
sharing sites (such as MediaFire). If you have problems uploading the minidumps copy
them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive
http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

-------------------------------------------------------------------------

That could be drivers although antivirus/antispyware/security programs and other hardware
are also probable causes. Updating the major drivers and BIOS would be the best plan of
attack. If needed also try uninstalling your antivirus/security as a test.


BCCode: 19    0x00000019  <-- read this link
http://www.faultwire.com/solutions-fatal_error/BAD-POOL-HEADER-0x00000019-*1040.html?order=date

If needed run Driver Verifier to try to determine the cause. (Good idea to update BIOS and
all the major drivers).

Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617


Using Driver Verifier
http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx


How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues
http://www.youtube.com/watch?v=_VwIDD9xngM



Driver Verifier
http://www.techsupportforum.com/2110308-post3.html

Using Driver Verifier
http://www.faultwire.com/solutions/using_driver_verifier.php


How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issueshttp://www.youtube.com/watch?v=_VwIDD9xngM


You can disable Driver Verifier
http://support.microsoft.com/kb/244617


Start - type in Search box -> verifier /reset      hit enter to disable

-------------------------------------------------------------------------------------------

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For
each driver in the list, additional useful information is displayed: load address of the driver, description,
version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model of your
video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this
may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT
this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their
own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site
(Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software
updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This
is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a
driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm


How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates,
this leaves Windows Updates ON however it will not install drivers which will usually be older and cause
issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones
manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope these help.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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