Blue Screen Error 1000008e

HP Pavillion dv6000
Windows Vista Home Premium 32-bit
AVG Anti-Virus

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.0.6001.2.1.0.768.3
  Locale ID: 1033

Additional information about the problem:
  BCCode: 1000008e
  BCP1: C0000095
  BCP2: 00254F16
  BCP3: A62D6A64
  BCP4: 00000000
  OS Version: 6_0_6001
  Service Pack: 1_0
  Product: 768_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini082709-01.dmp
  C:\Users\Molines\AppData\Local\Temp\WER-82820-0.sysdata.xml
  C:\Users\Molines\AppData\Local\Temp\WERBCB9.tmp.version.txt

I get this blue screen error everytime I startup my computer. It lets me log into Windows then reboots after blue screen. After that, it works like a charm until it decides to give me blue screen error again. Sometimes it goes into blue screen while using it. Sometimes it doesn't. I appreciate any help I can get with this. Thanks in advance!

 

Question Info


Last updated April 3, 2019 Views 6,935 Applies to:
Hi,

Cause

The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include the following:

  • 0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates that an unaligned data reference was encountered.
  • 0x80000003: STATUS_BREAKPOINT indicates that a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
  • 0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred.

 

For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of the Microsoft Windows Driver Kit (WDK).

Resolving the Problem

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques:

  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
  • Try changing video adapters.
  • Check with your hardware vendor for any BIOS updates.
  • Disable BIOS memory options such as caching or shadowing.

If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.

If exception code 0x80000003 occurs, a hard-coded breakpoint or assertion was hit, but the computer was started with the /NODEBUG switch. This problem should rarely occur. If it occurs repeatedly, make sure that a kernel debugger is connected and that the computer is started with the /DEBUG switch.

If exception code 0x80000002 occurs, the trap frame supplies additional information.

If you do not know the specific cause of the exception, consider the following items:

  • Hardware incompatibility. Make sure that any new hardware installed is listed in the Microsoft Windows Marketplace Tested Products List.
  • Faulty device driver or system service. A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.

If the bug check message lists a driver by name , disable or remove that driver. Also, disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the system by using the Recovery Console and then deleting the offending system service file.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x1E. You can disable memory caching of the BIOS to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and .chk files that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation.

You can resolve BIOS problems by upgrading the system BIOS version.

-----------------------------------------------

The generic troubleshooting guide.

Look in the Event Viewer to see if anything is reported about those reboots.

http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

You gave these so the 1st part is just in case you get different blue screens.

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info that would
help. Such as the BCC and the other 4 entries on the lower left. And any other error information such as STOP
codes a info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As exampes :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your
system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html


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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party keyboard and
mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html


This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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