Question

Q: appcrash Dwm.exe. ntdll.dll errors This thread is locked from future replies

I recently had a monitor problem and I had a new motherboard fitted, but since its return I continue to have appcrash error messages when I am on line.  Please can someone suggest a way of stopping these.    Thanks

 

See appcrash details below:

Problem Event Name: APPCRASH

application Name: Dwm.exe

Application Version: 6.0.6002.18005

Application Timestamp: 49e01b94

Fault Module Name: ntdll.dll

Fault Module Version: 6.0.6002.18327

Fault Module Timestamp: 4cb73436

Exception Code: 80000003

Exception Offset: 0004884e

OS Version: 6.0.6002.2.2.0.768.3

Locale ID: 2057

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

             

 

 

Answer

A:

Hi,

 

Desktop Window Manager is the window manager in Windows Vista and Windows 7 that enables the Windows Aero graphical user interface and visual theme.

I'm sorry that I mentioned only Windows 7. You can try the above mentioned steps in Windows Vista also.

You can check in safe mode if the error occurs. If not, disable the Display drivers from Device manger and try to login normal mode and check.

 

If the error doesn’t occur, you can uninstall and reinstall the Display drivers and check.

Step 1: Uninstall drivers from Device manager.

a. Click Start and type devmgmt.msc, and then Enter. The Device Manager window opens.

b. Expand Display adapter and c. Right click on the device and select Uninstall.

After uninstalling drivers from device manager you have to also uninstall the device drivers from programs and features so that it uninstalls the software completely from the computer.

 

Step 2: Uninstall drivers form Programs and features.

a. Click start

b. Type appwiz.cpl in Start Search

c. Search for the Display driver and uninstall the package.

d. Restart the computer and check and check if it loads the default generic drivers and see if it works fine or not.

 

You can also refer the following link and try running the Fixit for Windows Aero and check:

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-Windows-Aero

 

Hope this information is helpful.

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Views: 1,824 Last updated: April 21, 2018 Applies to: