windows live mail error message 0x800ccc19

I cannot send or receive mail because I keep getting error messages, how can I fix this problem?  I'm not computer savvy so layman terms please.  Thank You. This is the message:

Unable to send or receive messages for the Roadrunner (xxx) account. A time-out occurred while communicating with the server.

Server: 'pop-server.roadrunner.com'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

 

Question Info

Last updated March 30, 2020 Views 39,022 Applies to:
Answer
Answer
Be careful about implementing the suggestion by some other responders to change your mail servers. Your mail server name is correct if you are a former Adelphia customer.
 
The error you got can be caused by interference from an antivirus program. Which antivirus are you running? Some of them cause problems with Windows Mail over time. As a minimum, email scanning in the antivirus should be turned off, although that may not be sufficient to eliminate all bad effects. In a worst case scenario, your antivirus may need to be uninstalled/reinstalled or replaced.
 
Email scanning in any antivirus should be disabled, for reasons explained here:
 
As an alternative to replacing your antivirus, consider upgrading to Windows Live Mail, because it is less prone to suffering bad effects from
overly intrusive antivirus programs:
http://download.live.com/wlmail
 
Gary VanderMolen, Microsoft MVP (Mail)


"lolalee" wrote in message news:*** Email address is removed for privacy ***...

I cannot send or receive mail because I keep getting error messages, how can I fix this problem?  I'm not computer savvy so layman terms please.  Thank You. This is the message:

Unable to send or receive messages for the Roadrunner (xxx) account. A time-out occurred while communicating with the server.

Server: 'pop-server.roadrunner.com'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

Gary VanderMolen, MVP (Mail)

15 people were helped by this reply

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Answer

 

http://www.sc.rr.com/rrhelp/serversettings.htm

What are the server settings
Incoming (POP3) Mail Server: pop-server.sc.rr.com
Outgoing (SMTP) Mail Server: smtp-server.sc.rr.com
News (NNTP) Server: news-server.sc.rr.com

 

http://www.sc.rr.com/rrhelp/email.htm

Read the info in the above link on how to set the correct Mail Server Settings.

It says Outlook Express, but process is basically the same for Windows Live Mail.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

http://www.emailquestions.com/road-runner/588-road-runner-incoming-pop-outgoing-smtp-mail-servers.html

Road Runner incoming (pop) and outgoing (smtp) mail servers
Hello,

The incoming and outgoing mail servers for Time Warner Road Runner clients are:

Alabama (Birmingham)
incoming mail server: pop-server.bham.rr.com
outgoing mail server: smtp-server.bham.rr.com

Alabama (Dothan)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Alabama (Elmore)
incoming mail server: pop-server.elmore.rr.com
outgoing mail server: smtp-server.elmore.rr.com

Alabama (Eufaula)
incoming mail server: pop-server.eufaula.rr.com
outgoing mail server: smtp-server.eufaula.rr.com

New York: (Buffalo)
incoming mail server: pop-server.buffalo.res.rr.com
outgoing mail server: smtp-server.buffalo.res.rr.com

California (Bakersfield)
incoming mail server: pop-server.bak.rr.com
outgoing mail server: smtp-server.bak.rr.com

California (San Diego)
incoming mail server: pop-server.san.rr.com
outgoing mail server: smtp-server.san.rr.com

California (Southern / Los Angeles)
incoming mail server: pop-server.socal.rr.com
outgoing mail server: smtp-server.socal.rr.com

California (Desert Cities)
incoming mail server: pop-server.dc.rr.com
outgoing mail server: smtp-server.dc.rr.com

Florida (Cantonment)
incoming mail server: pop-server.panhandle.rr.com
outgoing mail server: smtp-server.panhandle.rr.com

Florida (Central Florida, Orlando)
incoming mail server: pop-server.cfl.rr.com
outgoing mail server: smtp-server.clf.rr.com

Florida (Cape Coral / Naples)
incoming mail server: pop-server.swfla.rr.com
outgoing mail server: smtp-server.swfla.rr.com

Florida (Lake City / Live Oak)
incoming mail server: pop-server.se.rr.com
outgoing mail server: smtp-server.se.rr.com

Florida (Palatka)
incoming mail server: pop-server.se.rr.com
outgoing mail server: smtp-server.se.rr.com

Florida (St. Augustine)
incoming mail server: pop-server.se.rr.com
outgoing mail server: smtp-server.se.rr.com

Florida (Tampa Bay)
incoming mail server: pop-server.tampabay.rr.com
outgoing mail server: smtp-server.tampabay.rr.com

Georgia (Ft. Benning)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Hawaii (Hawaii)
incoming mail server: pop-server.hawaii.rr.com
outgoing mail server: smtp-server.hawaii.rr.com

Indiana (Indianapolis)
incoming mail server: pop-server.indy.rr.com
outgoing mail server: smtp-server.indy.rr.com

Indiana (Terre Haute)
incoming mail server: pop-server.ma.rr.com
outgoing mail server: smtp-server.ma.rr.com

Kansas (Kansas City)
incoming mail server: pop-server.kc.rr.com
outgoing mail server: smtp-server.kc.rr.com

Kansas (Colby)
incoming mail server: pop-server.we.rr.com
outgoing mail server: smtp-server.we.rr.com

Louisiana (Houma)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Louisiana (La Place)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

Louisiana (Monroe)
incoming mail server: pop-server.jam.rr.com
outgoing mail server: smtp-server.jam.rr.com

Louisiana (Shreveport)
incoming mail server: pop-server.sport.rr.com
outgoing mail server: smtp-server.sport.rr.com

Maine (Southeast Maine, Portland)
incoming mail server: pop-server.maine.rr.com
outgoing mail server: smtp-server.maine.rr.com

Massachusettes (Athol)
incoming mail server: pop-server.mass.rr.com
outgoing mail server: smtp-server.mass.rr.com

Massachusettes (Berkshire County)
incoming mail server: pop-server.berkshire.rr.com
outgoing mail server: smtp-server.berkshire.rr.com

Michigan (Detroit)
incoming mail server: pop-server.twmi.rr.com
outgoing mail server: smtp-server.twmi.rr.com

Minnesota (Minneapolis)
incoming mail server: pop-server.mn.rr.com
outgoing mail server: smtp-server.mn.rr.com

Mississippi (Jackson)
incoming mail server: pop-server.jam.rr.com
outgoing mail server: smtp-server.jam.rr.com

Missouri (Kansas City)
incoming mail server: pop-server.kc.rr.com
outgoing mail server: smtp-server.kc.rr.com

Nebraska (Lincoln)
incoming mail server: pop-server.neb.rr.com
outgoing mail server: smtp-server.neb.rr.com

New Hampshire (Keene)
incoming mail server: pop-server.ne.rr.com
outgoing mail server: smtp-server.ne.rr.com

New Jersey (Bergen)
incoming mail server: pop-server.nj.rr.com
outgoing mail server: smtp-server.nj.rr.com

New York (Albany)
incoming mail server: pop-server.nycap.rr.com
outgoing mail server: smtp-server.nycap.rr.com

New York (Central Northern)
incoming mail server: pop-server.twcny.rr.com
outgoing mail server: smtp-server.twcny.rr.com

New York (Hudson Valley, Catskills)
incoming mail server: pop-server.hvc.rr.com
outgoing mail server: smtp-server.hvc.rr.com

New York (New York City, Manhattan)
incoming mail server: pop-server.nyc.rr.com
outgoing mail server: smtp-server.nyc.rr.com

New York (Rochester)
incoming mail server: pop-server.rochester.rr.com
outgoing mail server: smtp-server.rochester.rr.com

New York (Binghamton, Vestal, Johnson City)
incoming mail server: pop-server.stny.rr.com
outgoing mail server: smtp-server.stny.rr.com

New York (Staten Island)
incoming mail server: pop-server.si.rr.com
outgoing mail server: smtp-server.si.rr.com

North Carolina (Raleigh, Durham, RTP)
incoming mail server: pop-server.nc.rr.com
outgoing mail server: smtp-server.nc.rr.com

North Carolina (East Carolina, Wilmington)
incoming mail server: pop-server.ec.rr.com
outgoing mail server: smtp-server.ec.rr.com

North Carolina (Greensboro, Winston-Salem, High-Point)
incoming mail server: pop-server.triad.rr.com
outgoing mail server: smtp-server.triad.rr.com

North Carolina (Charlotte Metro)
incoming mail server: pop-server.carolina.rr.com
outgoing mail server: smtp-server.carolina.rr.com

Ohio (Cincinatti)
incoming mail server: pop-server.cinci.rr.com
outgoing mail server: smtp-server.cinci.rr.com

Ohio (Columbus)
incoming mail server: pop-server.columbus.rr.com
outgoing mail server: smtp-server.columbus.rr.com

Ohio (North East)
incoming mail server: pop-server.neo.rr.com
outgoing mail server: smtp-server.neo.rr.com

Ohio (Western)
incoming mail server: pop-server.woh.rr.com
outgoing mail server: smtp-server.woh.rr.com

Pennsylvania (Erie)
incoming mail server: pop-server.ma.rr.com
outgoing mail server: smtp-server.ma.rr.com

Pennsylvania (Philadelphia)
incoming mail server: pop-server.ucwphilly.rr.com
outgoing mail server: smtp-server.ucwphilly.rr.com

South Carolina (Columbia)
incoming mail server: pop-server.carolina.rr.com
outgoing mail server: smtp-server.carolina.rr.com

Tennessee (Memphis)
incoming mail server: pop-server.midsouth.rr.com
outgoing mail server: smtp-server.midsouth.rr.com

Texas (Austin)
incoming mail server: pop-server.austin.rr.com
outgoing mail server: smtp-server.austin.rr.com

Texas (El Paso)
incoming mail server: pop-server.elp.rr.com
outgoing mail server: smtp-server.elp.rr.com

Texas (Houston)
incoming mail server: pop-server.houston.rr.com
outgoing mail server: smtp-server.houston.rr.com

Texas (Rio Grande Valley)
incoming mail server: pop-server.rgv.rr.com
outgoing mail server: smtp-server.rgv.rr.com

Texas (San Antonio)
incoming mail server: pop-server.satx.rr.com
outgoing mail server: smtp-server.satx.rr.com

Texas (Heart of Texax – Waco, Temple, etc.)
incoming mail server: pop-server.hot.rr.com
outgoing mail server: smtp-server.hot.rr.com

Texas (Greater Texas, Beaumont)
incoming mail server: pop-server.gt.rr.com
outgoing mail server: smtp-server.gt.rr.com

Texas (Corpus Christi, Eagle Pass, Kerrville, Laredo)
incoming mail server: pop-server.stx.rr.com
outgoing mail server: smtp-server.stx.rr.com

Texas (Witchita Falls)
incoming mail server: pop-server.sw.rr.com
outgoing mail server: smtp-server.sw.rr.com

West Virginia (Clarksburg)
incoming mail server: pop-server.ma.rr.com
outgoing mail server: smtp-server.ma.rr.com

Wisconsin (Milwaukee)
incoming mail server: pop-server.wi.rr.com
outgoing mail server: smtp-server.wi.rr.com

Wisconsin (North East Wisconsin, Green Bay)
incoming mail server: pop-server.new.rr.com
outgoing mail server: smtp-server.new.rr.com

For further Windows Live Mail questions:

http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.live.mail.desktop

Discussions in Windows Live Mail Desktop

They should be able to help you when you repost your question in the above Windows Live Mail Discussion Group.

Cheers

 

Mick Murphy - Microsoft Partner

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