Question

Q: Smart Bro USB modem will no longer connect to the internet. This thread is locked from future replies

SMART BRO USB MODEM HAS STOPPED WORKING

Please help me to my problem my SMART BRO USB has stopped working I don't know what's the cause and how to fix it. When I open the program a window stating that smart bro has stopped working, and everytime I am connecting to the internet it always fails, and it stating "A connection to the remote computer could not be established, so the port used for this connection was closed. Ask assistance to this code error" Please guide me on how to fix it." Because I cannot find solutions to this error. Thanks..

Answer

A:

Hi,
1. Have you made any changes to your computer prior to this issue?
2. Are you using wired or wireless connection?
Follow the suggestions and see if it helps.

Method 1

You may refer the article mentioned below.

Troubleshoot modem problems

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-modem-problems

Method 2
You may update the latest Network adapter drivers from the manufacturer’s website.
Update a driver for hardware that isn't working properly

http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly

 

Method 3
If it was performing fine before, you may perform System Restore.
System Restore: frequently asked questions
http://windows.microsoft.com/en-US/windows-vista/System-Restore-frequently-asked-questions

 

Method 4
If the issue still exists, you may contact Smart Bro support.
Smart Bro support
http://smart.com.ph/bro/support/

 

You may also refer the articles for more information.

Troubleshoot network connection problems
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-network-connection-problems

Troubleshoot Internet connection problems
http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-Internet-connection-problems

Wired and wireless network connection problems in Windows
http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows

 

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Views: 2242 Last updated: February 20, 2018 Applies to: