Windows stopped recognizing my cd/dvd drive. I can't read nor write discs. I've tried the Microsoft Mr.FixIt and it keeps saying "An unexpected error has occured please try again later." I don't know what else to do. I've tried everything. The drive is
not even listed in the control panel under devices. And I don't know wut to luk for in the BIOS.
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Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack. Even if drive is not shown continue below.
Then work your way through these - remember the drive could be bad, could have a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.
Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.
Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.
Hope these help and Happy Holidays!
Rob - Bicycle - Mark Twain said it right.
Rob Brown - past Microsoft MVP - Windows Insider MVP 2016 - 2021 Microsoft MVP Windows and Devices for IT 2009 - 2020
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