Question

Q: Vista "Error - printing" while trying to print from HP 6310 Officejet All-in-One. This thread is locked from future replies

I used this printer on XP for years with no issues. But have not been able to use it on Vista. I have uninstalled and reinstalled the VISTA version of driver downloaded from HP's website but noting has worked so far. Have tried all the USB ports in the front and back of the system but no luck. The printer works fine on XP mahine. I have many forums with same isse, but none of them seem have the answer for this. Can this be a problem for the spooler? Please help!

Thanks in advance.

Answer

A:

Hey,

 

Welcome to Microsoft Answers Forum!

Are you able to print a Test page?

Follow the steps below to fix the issue you are experiencing with the Printer:


1. Check with a different USB cable.

2. Uninstall all HP software.

 

3. Install the HP software from the CD that came with your Printer,

4. Access the link below that talk about troubleshooting Printer problems:


http://windowshelp.microsoft.com/Windows/en-US/Help/8c11977e-8244-408f-a036-7978a618d7a21033.mspx

 
Try the Fix it Tool mentioned in the above article to automatically carry out the steps for fixing Printing issue.

 

Let us know if the above information helps you.

 

Regards,

Manasa P- Microsoft Support.

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Question Info

Views: 1,580 Last updated: March 29, 2018 Applies to: