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Vista: continuous blue screen followed by reboot

92ascot asked on
I was asked to look at a Vista machine that is in a loop of blue screen and reboot.  The only thing that I can get from the blue screen is "Mulitple_IRP_complete_requests" They haven't added hardware, nor consciously updated anything, but Microsoft Update may have done.  

Can anyone suggest an approach to identifying and solving the problem?

How could I freeze the blue screen to note additional information?

Thanks.
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92

These were Related to SRTSP.SYS Symantec antiviral software driver.  I would remove and replace it with MSE

Symantec  is a frequent cause of BSOD's.  

I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN


Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/
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Patrick Barker replied on

Hi,

Thanks for attaching the DMP files! All of the attached DMP files are of the MULTIPLE_IRP_COMPLETE_REQUESTS (44) bugcheck.

A driver has requested that an IRP be completed (IoCompleteRequest()), but
the packet has already been completed.  This is a tough bug to find because
the easiest case, a driver actually attempted to complete its own packet
twice, is generally not what happened.  Rather, two separate drivers each
believe that they own the packet, and each attempts to complete it.  The
first actually works, and the second fails.

I am seeing SRTSP64 in the stack and as a problematic driver, and SRTSP64.sys = Symantec Real Time Storage Protection.

I am going to recommend running the Norton removal tool - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

After Norton has been removed, temporarily replace it with Microsoft Security Essentials for troubleshooting purposes.

Regards,

Patrick
Debugger/Reverse Engineer.
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