"USB Device Not recognized" error keeps popping up and USB devices do not work

I keep recieving the USB not recognized error on my HP Vista home laptop. 
 

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Last updated August 2, 2019 Views 468,376 Applies to:
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For anyone else that may be having this problem at the date I am making this comment and are running windows 8.1 there is an update that fixes it! 

http://support.microsoft.com/en-us/kb/3013769#fixed_issues  

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KenRD,
I am sorry we were not able to resolve your issue for you at this time.  However, if your operating system needs to be re-installed and you do not have a copy of Windows, you will need to contact the manufacturer of your computer for assistance.  Normally OEM's place the Windows OS in a recovery partition with instructions on how to mke a CD or DVD from those files. 

Thank you,

Gloria
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.

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