my USB say that device not recognised yet device worsks in other laptop why?

i just got a ACER Aspire 5100 laptop used, all the USB ports did work, but after i turned it off and updates, the USB ports wont recognise my microsoft wireless mouse or my memory sticks, what may be wrong?

Question Info

Last updated March 25, 2018 Views 63 Applies to:



Do you get any error message? If yes, what is the complete and exact error message?


Method 1:

I would suggest you to refer the link and try to run the troubleshooter and check if it helps.

Tips for solving problems with USB devices


Method 2:

I would suggest you uninstall the corrupted drivers for the USB drive and re-install it.

Uninstall the drivers from the Device manager

a. Click start

b. Type devmgmt.msc in Start Search and press Enter

c. In Device Manager locate the USB device, right click on it and select the option uninstall.

d. Restart the computer and check.


Also, see:

Install a USB device


Let us know if it helps.


Rohit S

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