Question

Q: Mouse and Keyboard won't work past start-up

Just recently the mouse and keyboard stopped working on the computer.  We have Windows Vista.  Now we can't get past the start-up screen because the mouse and keyboard don't work at that point.  The mouse and keyboard do work if you press F2 during the start-up, but I have no idea what to change in that screen to make the mouse and keyboard work.  Any ideas.  I have seen lots of posts regarding this issue on the internet, but nothing that really answers how to get the computer to recognize them again after start-up.

Answer

A:

Hi JenSchub,

 

Thank you for posting your question on Windows Vista Forums.

 

Have any changes been made to the computer such as new hardware or software installed, or updates applied?

 

I will recommend you to try the following methods to fix the issue.

 

Method 1:

You can try to boot into safe mode and check if you are able to use your keyboard and mouse.

1.       Reboot the computer and keep hitting the F8 key.

2.       Choose “Safe mode” from the advanced boot menu options and hit Enter.

3.       Try to Logon to your user account and check if the keyboard and mouse are working.

 

If you are able to use keyboard and mouse, you may try to follow the given steps to configure the computer in clean boot state and check if that helps:

1.       Click Start, type “msconfig” without quotes in the Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2.       On the General tab, click Selective Startup.

3.       Under Selective Startup, click to clear the Load Startup Items check box.

4.       Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5.       Click OK.

6.       When you are prompted, click Restart.

7.       Check if the problem persists.

 

NOTE: Make sure to configure the machine back to normal mode.

 

You may follow the given link for the same:

http://support.microsoft.com/kb/331796

 

Method 2:

You may also try to perform a system restore to a date when you were able to use the keyboard and mouse.

1.       Insert the Windows Vista installation disc.

2.       Restart your computer.

3.       If prompted, press any key to start Windows from the installation disc.

Note: If your computer is not configured to start from a CD or DVD, check the information that came with your computer. You may need to change your computer's BIOS settings. For more information, see BIOS: frequently asked questions.

4.       Choose your language settings, and then click Next.

5.       Click Repair your computer.

6.       Select the operating system you want to repair, and then click Next.

7.       On the System Recovery Options menu, click System Restore.

8.       Select a date for system restore and follow On-Screen instructions.

 

You may also have a look in the given article:

http://support.microsoft.com/default.aspx/kb/936212

Hope the above information helps. Please revert back and let us know.

 

Regards,

Ashish Gupta – Microsoft Support

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Views: 38,836 Last updated: July 15, 2018 Applies to: