Microsoft Wireless Mouse 5000 does not work

  • Mouse just died...batteries replaced...still nothing.  I replaced batteries..rebooted system...reset mouse toggle....nothing.  Mouse has worked wonderfully for the last 3 months and now has become a paperweight.  Any ideas would be great.  

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    Question Info


    Last updated September 17, 2018 Views 18,618 Applies to:
    Answer

    Hi,

    To add to Gokul T's fine advice :

    It actually sounds like the mouse has turned.....

    Make sure you have the latest version of Intellipoint.

    Intellipoint - Free
    http://www.microsoft.com/hardware/download/download.aspx?category=MK

    Control Panel - Mouse - check the settings there - be sure it is set to the correct
    rodent.

    Control Panel - Device Manager - Mice - double click the mouse and check the Power Management
    Settings.

    If needed check your mouse for warranty.
    http://www.microsoft.com/hardware/mouseandkeyboard/default.mspx

    Wireless Mouse 5000 - 3 year Warranty I believe is the correct one
    http://www.microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=012&active_tab=systemRequirements

    Microsoft Hardware Warranty Info.
    http://www.microsoft.com/hardware/Warranties.mspx

    The mouse comes with 90 tech support from day of 1st incident which would start when
    you contact Microsoft at the below number.

    If the mouse is defective check with the seller or Microsoft.

    MS Hardware Support and Warranty Claims
    Tech Support 1-800-936-5700 for MS Hardware.

    Hope this helps.


    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
    Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
    Windows Insider MVP 2016 - current

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    Answer

    Hi ukflan,

     

    I’d suggest you to follow the methods listed in the following Microsoft knowledgebase articles:

     

    Troubleshoot response failures in wireless keyboard or mouse

     

    Troubleshoot a wireless mouse that does not function correctly


    Gokul - Microsoft Support

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