Question

Q: Microsoft Wireless Keyboard Problem

Hi

 

I have a wireless Model WUR0385 keyboard & mouse combo. The mouse has always given me problems with being nonresponsive at times, now the keyboard is outputting incorrectly.

 

When typing it outputs extra characters, (A= A`) (D=D8) G=G5) (J=J7) (5=G5) (7=J7) (8=D8) so when you type “Adjuncting” it will out put “A’d8j7uncting5” & typing a number like “152497008” will output “1g5249j700d8”

 

 When using the shift key & typing the characters it will output the shift character A~ D* G% J&

 

I have fresh batteries in the keyboard & have just taken them out & reinstalled. To verify the problem is the keyboard & not he computer I connected it to another computer & it does the same thing.

 

Im wondering if I may have hit some special language setting or something or if the keyboard is just fried. If it is fried, what's the warranty on these.

 

Thanks

 

 

Answer

A:

 

 If it is playing up on both, you may have to make a Warranty Claim.

http://www.microsoft.com/hardware/Warranties.mspx

Above is MS Warranty info.

Cheers.


Mick Murphy - Microsoft Partner

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Views: 1,316 Last updated: June 7, 2018 Applies to: