Microsoft Mobile Mouse model 3500

I have purchased a new Microsoft Mobile Mouse model 3500 approximately 5 weeks ago. I am now getting an error message stating the USB device has malfunctioned and Windows does not recognize it. The message opens to a window that reads "Unknown Device" where I have tried to "update the driver", but have had no favorable results. In my Control Panel, the only mouse device listed is the touch pad of the computer. I have searched through several troubleshooting solutions both here and through the net, nothing seems to apply to this issue. I am unable to find a straightforward solution. Does anyone know how to fix this? This is terribly frustrating, especially since my last Microsoft wireless mouse lasted about six years!


Method 1: I would suggest you to try the steps mentioned below, which would help us Tips for solving problems with USB devices:

Method 2: I would also suggest you to update a latest driver for hardware that isn't working properly and check if it helps:

Note: If you don’t find the drivers in Windows updates, go to manufacturer’s website download the latest drivers and install it.

For more information on how to connect Bluetooth and other wireless refer to the following link:

Hope this information is helpful.

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Question Info

Last updated March 25, 2018 Views 404 Applies to: