Microsoft Mobile Mouse model 3500

I have purchased a new Microsoft Mobile Mouse model 3500 approximately 5 weeks ago. I am now getting an error message stating the USB device has malfunctioned and Windows does not recognize it. The message opens to a window that reads "Unknown Device" where I have tried to "update the driver", but have had no favorable results. In my Control Panel, the only mouse device listed is the touch pad of the computer. I have searched through several troubleshooting solutions both here and through the net, nothing seems to apply to this issue. I am unable to find a straightforward solution. Does anyone know how to fix this? This is terribly frustrating, especially since my last Microsoft wireless mouse lasted about six years!
 

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Last updated March 25, 2018 Views 404 Applies to:
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Hi,

Method 1: I would suggest you to try the steps mentioned below, which would help us Tips for solving problems with USB devices: http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices

Method 2: I would also suggest you to update a latest driver for hardware that isn't working properly and check if it helps: http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly

Note: If you don’t find the drivers in Windows updates, go to manufacturer’s website download the latest drivers and install it.

http://www.microsoft.com/canada/hardware/mouseandkeyboard/ProductDetails.aspx?pid=126&active_tab=systemRequirements

For more information on how to connect Bluetooth and other wireless refer to the following link: http://windows.microsoft.com/en-US/windows7/Connect-to-Bluetooth-and-other-wireless-or-network-devices

Hope this information is helpful.

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