Lifecam HD-6000 autofocus issues

I just purchased a Microsoft LifeCam HD-6000.  Sounds nice, looks nice, but the autofocus on it makes the product useless.

 

The autofocus takes a crisp image, and for no apparent reason, sends the image to totally blurry and then refocuses (to crisp infocus) about every 20 seconds, and the process takes about 5 seconds to complete.  This is very annoying and basically makes the unit non-functional - every 20 seconds I go totally out of focus and then come back in focus, then repeat 20 sec later.

 

I found out how to turn off the 'Truecolor' image adjustments, which turns the autofocus off completely (but also turns off all the auto exposure control, etc as well, which is unfortunate).  

 

How do I get the autofocus to not reset itself every few seconds but still retain the 'truecolor' automation for color, brightness, whitebalance, backlighting, exposure, etc.

 

 

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Last updated September 8, 2019 Views 15,415 Applies to:

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Hi Todd2371,

 

I would suggest you to access the link below and contact Microsoft Webcam support team to check for the webcam settings, since Webcam support team would be in a better position to help you fix the auto focus issue.

http://support.microsoft.com/gp/cp_webcams_master#tab2

 

Hope this helps.

 

Thanks and Regards,

 

Srinivas R

Microsoft Support.

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Unfortunately, to contact microsoft support (link listed above), one must have a product identification number (Example: 12345-xxx-7654321-98765).  The Lifecam HD-6000 does not have one printed on the device, and the packaging only has a Serial number and a model number (neither of which work in the product ID tool).  Therefore, no support.  Where is the product identification number on a HD-6000?

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Hi Todd2371,

 

I would suggest you to access the link below and download the latest drivers and check if it helps.

http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=ICE&type=LifeCam&name=7PD-00001&os=Win7_3264&lang=en

 

 

To contact the Microsoft Webcam support, you can try to type in the Windows 7 product key and try to contact the Webcam support team.

 

 Hope this helps.

                                                               

Thanks and Regards,

 

Srinivas R

Microsoft Support.

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Most current version already installed (application has a "check for updates" function).

 

This is running under XP.

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Summary so far for anyone who reads this:

1) HD-6000 has autofocus issues that make it largely non-functional (as of 3.22 drivers).  I've now found several other web articles that cite this, with no fix.  Shame on me for not doing good research before purchasing.

2) Help from Microsoft is basically non-existent, see string of notes above.  Still no contact with anyone who can provide meaningful assistance.  Cannot gain access to hardware support team.  Only option is to pay $35/hour to fix a brand new $50 device.

3) Next action:  Return product, review badly online, buy Logitech.  Spread the word.

 

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Hi Todd,

This is the Windows Vista Hardware support forum. I will do what I can but your question belongs in the proper forum:

http://social.answers.microsoft.com/Forums/en-US/xphardware/threads

That may be why you are not getting the issue resolved.

Many of the answers you will receive in this forum are for Vista.

I see that the device requires a USB 2.0 port to operate correctly.

Does your computer have USB 2.0 ports?

Do you have SP2 installed on this XP computer?

What model/brand computer are you using?

I was researching your requests and I found this information:

 

I followed the link provided on that page:

It seems the PID should be located in the product software.

I suggest using the directions outlined in the screen shot to see if the PID is located there.

I hope this helps.

 


Chris
Microsoft Answers Support Engineer
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I'll start a new thread in the hardware forum and refer to this one, and also refer to a related thread on the same topic with may people having the same problem:

http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/0c08e82f-85f4-478b-9583-6b057c8b6fe2

By the way, the LifeCam software does not have a Menu Bar where you can click 'Help" and "About Microsoftproduct name" so still no way to access support as there is no product identification number.

This is XP SP2 with USB2, running LifeCam ver 3.22.270.0

 

 

 

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Hi Todd,

I see that the solution for that that issue was replacement hardware.

As this was new, I suggest returning the device if possible to get a replacement.

My apologies for the incorrect information concerning the PID.

This link may help:

http://support.microsoft.com/gp/pidwin

I see that the Windows PID is the same format the hardware support is asking for.

That was identified by Srinivas earlier in this thread:

"To contact the Microsoft Webcam support, you can try to type in the Windows 7 product key and try to contact the Webcam support team."

However I must have missed it. Vista should have the same format PID to enter for support.

I hope this helps.


Chris
Microsoft Answers Support Engineer
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Microsoft has many issues with software and hardware as well! While they do a huge amount of job, something can go wrong. It is normal.
But the worst thing that I dislike in this business, and especially in Microsoft, that it does not wish to admit their failures, and continue selling bad products, and refuse any support at every opportunity. Function of auto-focus  of camera simply pure aggravator! All we asking for, it is opportunity to disable auto-focus, which is not conserved after off, and start again with each new launch any program using the camera.
Running Vista Biz. edition, but the same story on my Acer laptop and other tests of Win 7. I have to admit, that under Ubuntu, this issue remain, but has different behavior, while driver just installs in seconds automatically with no problems.

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Actually on mine there is a tag next to the USB connector on it is printed the PID #

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