How to resolve blue screen error in Windows 7? stop 0x7F and 0x8E

Original Title: BSOD windows 7, HELP

I am running windows 7 and am getting BSOD, I have updated all the drivers including the intel GMS drivers, when I use the verifier it tells me that igdkmd32.sys is for an older version of windows, how can I update this? Or which driver should I install to get a stable windows 7? I have had lots of problems over the last week updating from vista to 7, have only got some stability by formatting the drive and installing again, but still getting BSOD , I have updated my RAM, processor and BIOS prior to installing 7 could any of this be part of the issue?

I updated duo core to quad core , replaced all old ram with 4Gb new ram, and installed another internal drive, all of these have been checked and are running fine, I then replaced the BIOS chip with a new one with the latest bios from the manufaturer. I have run all the tests I can find on the system and on the internet and nothing seems to come up.

Help would really be appreciated.

Thanks

 

 

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Last updated January 4, 2019 Views 2,082 Applies to:

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Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi,

Could be heat related - try using a small fan to blow into the air intakes to see if that helps.

Remove ALL power and reseat all cards, memory, and cables (both ends when possible) - actually
remove and replace - do not just snug. Remove the dust bunnies and clean the vents. Check that
the fans work (before and after opening the case).

This sounds like hardware so if the above does not help then you probably need the help of a real
computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the System Maker's
Support (Motherboard Maker for custom systems).

Check with the System Maker's Support, their on-line documentation and drivers, diagnostics, and
their forums (if any) for known issues. Also check with Intel Support.

Intel Driver Update Utility <-- run this after checking with the System Maker.
http://www.intel.com/p/en_US/support/detect?redirector_count=1&

Intel Download Center
http://downloadcenter.intel.com/

------------------------------

Check this thread for information using BlueScreenView, MyEventViewer and other methods
to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/blue-screen-plug-and-play-detected-an-error-most/3deab2fa-4000-4136-8c78-a3d22b1db009

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

-------------------------------------------------------------------------

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
(also Windows 7)
http://www.winvistatips.com/disable-automatic-restart-t84.html

===========================================================

Check with these utilities to see if any information can be gathered :

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table.
http://www.nirsoft.net/utils/blue_screen_view.html

-------------

MyEventViewer can be checked at the time of the BlueScreen (BSOD) to within a second or
so of the time of the BSOD to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file -
set it to a bit before and after the time of the BSOD.
http://www.nirsoft.net/utils/my_event_viewer.html

------------

AppCrashView - Free - a small utility for Windows Vista and Windows 7 that displays the
details of all application crashes occurred in your system. The crashes information is extracted
from the .wer files created by the Windows Error Reporting (WER) component of the operating
system every time that a crash is occurred. AppCrashView also allows you to easily save the
crashes list to text/csv/html/xml file.
http://www.nirsoft.net/utils/app_crash_view.html

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi , I unfortunately dont seem to be able to open/cut/copy or save the DMP file, it says I don't have permission, I am the only user of the PC and have admin access so don't know what that is about, what should I do now?

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You do not want to open or cut! You want to copy.

Right click on the file and select properties and the security tab. Is the box before the Full Control checked for Administrators? Are there other users who have full control?

Gerry
Stourport-on-Severn, Worcestershire, England
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Hi,

Copy the mindump files from C:\Windows\minidump to your Desktop or Documents
folder then you can ZIP them up (if more than a few) and upload them to the SkyDrive
or other file sharing sites (such as MediaFire).

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I managed to get it done.

https://skydrive.live.com/redir.aspx?cid=e813f229be94a84a&resid=E813F229BE94A84A!102

hope that helps, I have now got some issue with outlook 2007 seems to be irrational, works and then doesn't run just hangs, gave me a winsock32.dll missing error and told me to reinstall office, restarted and it worked fine?  Is this related.

Thanks for your help

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Hi,

Check with the Answers - Office Forums for those other issues.

I don't know what you uploaded as the minidump files however I stopped the download
when it hit 20 meg. The minidump files are only 200K or so. We only need the minidump
files for the last few days that have the extension .dmp.

(The file you uploaded is 78+ Meg - way too big.)

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.


Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi ,
Thank you everyone so far.
I seem to have made a little progress.  It turms out the Video driver was the cause of one issue, it was the latest when my hardware wants the previous one, I installed the right one and each time I did so windows update kept reinstalling the new one, so I disabled update and some stability has returned to the system. Office problems have resolved and video does not keep just switching off and restarting machine.  I have stress tested the processor for temperature etc for over 7 hours with no issues, left bbc iplayer running for several hours with no issues.

However I now get a very random BSOD, unrelated to the time the machine has been on or any particular program being running.

Error code
STOP: 0x0000007F (0x00000008, 0x801DC0000, 0x00000000,0x00000000)

I have run mem check and all is well.
Any idea how to cure this.
I am about to open it all up and check all the connections for everything.
Thanks

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Hi,

Again uploading the minidump file to the SkyDrive would help us to help you (note the
minidump is only a 200K+ file size and not something that is 70 meg as your last
upload was).

----------------------------------------------------------------------------------------------------------------

Do you have ZoneAlarm or any 3rd party firewall installed? If so that could be the cause.
Other antivirus/security programs could be at least partially responsible.

This Hotfix "Might" apply however do not use unless you are fairly sure.

Using two Windows Filtering Platform (WFP) drivers causes a computer to crash when the
computer is running Windows Vista, Windows 7, or Windows Server 2008
http://support.microsoft.com/kb/979278

Also check :

General causes of "STOP 0x0000007F" errors (applies to Vista and Windows 7 as well)
http://support.microsoft.com/kb/137539

===========================================================

For BlueScreen troubleshooting methods using BlueScreenView and MyEventViewer see my replies
if this thread - top 3 answers (+1 other).

http://social.answers.microsoft.com/Forums/en-US/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

We can analyze the minidumps if you make them available from the SkyDrive or other file
sharing sites.

Zip or upload the contents of C:\Windows\minidump

Use SkyDrive to upload collected files.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


----------------------------------------------------

BCCode: 7f 0x0000007f with the 00000008 parameter usually means a hardware issue.

Have you added hardware or updated drivers recently? Check Control Panel - Windows
Updates to see if any drivers have been updated there just before this started happening.

For 7f - this could be a hardware issue such as poorly seated cards or memory, though there are
other causes. Weak powersupply could also lead to this. Use the troubleshooters above and below
and when you get to the  drivers and memory sections refer to my next message below and then
return to the troubleshooters if needed

If a PC remove ALL power. Open case, remove and reseat ALL cards, memory chips, and ALL
cables (do not just try to snug) on both ends if they can be reached and on the device ends if not
(removing the cables and reseating them helps to eliminate minor corrosion).

Notice the 08 (double fault) as 1st parameter means there are likely two causes. Be sure to Update
your drivers manually as using Windows Updates only finds certified drivers and Microsoft and
the Device makers are far behind in that proces. Update NIC, WiFi, BIOS and Video/Display and
other major drivers

If a Laptop or a PC you might have to take to a shop (not BestBuy or other BigBox Stores) or your
System maker's Support.

----------------------------------------------------------------------

BCCode: 7F   0x0000007F  which is the same as 0x1000007F

The UNEXPECTED_KERNEL_MODE_TRAP bug check has a value of 0x0000007F. This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.

This trap could be a bound trap (a trap the kernel is not permitted to catch) or adouble fault(a fault that occurred while processing an earlier fault, which always results in a system failure).

Parameters

The first parameter that appears on the blue screen specifies the trap number.

The most common trap codes include the following:

  • 0x00000000, or Divide by Zero Error, indicates that a DIV instruction is executed and the divisor is zero. Memory corruption, other hardware problems, or software failures can cause this error.
  • 0x00000004, or Overflow, occurs when the processor executes a call to an interrupt handler when the overflow (OF) flag is set.
  • 0x00000005, or Bounds Check Fault, indicates that the processor, while executing a BOUND instruction, finds that the operand exceeds the specified limits. A BOUND instruction ensures that a signed array index is within a certain range.
  • 0x00000006, or Invalid Opcode, indicates that the processor tries to execute an invalid instruction. This error typically occurs when the instruction pointer has become corrupted and is pointing to the wrong location. The most common cause of this error is hardware memory corruption.
  • 0x00000008, or Double Fault, indicates that an exception occurs during a call to the handler for a prior exception. Typically, the two exceptions are handled serially. However, there are several exceptions that cannot be handled serially, and in this situation the processor signals a double fault. There are two common causes of a double fault


CAUSE

Bug check 0x7F typically occurs after you install a faulty or mismatched hardware (especially memory) or if installed hardware fails.

A double fault can occur when the kernel stack overflows. This overflow occurs if multiple drivers are attached to the same stack. For example, if two file system filter drivers are attached to the same stack and then the file system recurses back in, the stack overflows.


Resolving the Problem

Troubleshooting: If you recently added hardware to the computer, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component. Run hardware diagnostics that the system manufacturer supplies to determine which hardware component failed.

The memory scanner is especially important. Faulty or mismatched memory can cause this bug check. For more informaiton about these procedures, see the owner's manual for your computer. Check that all adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

If the error appears on a newly installed system, check the availability of updates for the BIOS, the SCSI controller, or network cards. These kind of updates are typically available on the Web site or BBS of the hardware manufacturer.

Confirm that all hard disk drives, hard disk controllers, and SCSI adapters are listed in the Microsoft Windows Marketplace Tested Products List.

If the error occurred after the installation of a new or updated device driver, you should remove or replace the driver. If, under this circumstance, the error occurs during the startup sequence and the system partition is formatted with NTFS, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console in order to access the file.

Also restart your computer, and then press F8 at the character-based menu that displays the operating system choices. At theAdvanced Options menu, select theLast Known Good Configuration option. This option is most effective when you add only one driver or service at a time.

Overclocking (setting the CPU to run at speeds above the rated specification) can cause this error. If you have overclocked the computer that is experiencing the error, return the CPU to the default clock speed setting.

Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing the error. You can also disable memory caching of the BIOS to try to resolve the problem.

If you encountered this error while upgrading to a new version of the Windows operating system, the error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version. If possible, remove all third-party device drivers and system services and disable any virus scanners before you upgrade. Contact the software manufacturer to obtain updates of these tools. Also make sure that you have installed the latest Windows Service Pack.

Finally, if all the above steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can also cause this error.


BCCode: 7F   0x0000007F  which is the same as 0x1000007F  <-- read this link
http://www.faultwire.com/solutions-fatal_error/Run-a-system-diagnostic-utility-supplied-by-your-0x1000007F-*1304.html

==================================================================

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

http://www.nirsoft.net/utils/my_event_viewer.html

-------------------------------------------------------------------------
Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash.
http://www.winvistatips.com/disable-automatic-restart-t84.html

-------------------------------------------------------------------------

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death'
crashes, and displays the information about all crashes in one table - Free

http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however
there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery
Options if your system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

-------------------------------------------------------------------------

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible
driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

-------------------------------------------------------------------------

Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
keyboard and mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

-------------------------------------------------------------------------

How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

-------------------------------------------------------------------------

In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi,

This is my generic how to for proper driver updates :

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
For each driver in the list, additional useful information is displayed: load address of the driver,
description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model
of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually
shows up. This is because some drivers rollback before the latest is installed (sound drivers
particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually
by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows
Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks
that appear to be identical) and when faster memory is placed in system behind slower memory.
So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best method
www.memtest.org

For the Vista Memory Diagnostic Tool

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
Tool
http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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