How to fix blue screen error code BCCode C2 ?

Hello everyone , my computer keeps crashing and giving me this information when I reboot 

Additional information about the problem:
  BCCode: c2
  BCP1: 0000000000000007
  BCP2: 000000000000110B
  BCP3: 00000000042D0003
  BCP4: FFFFFA8005BD33E0
  OS Version: 6_0_6002
  Service Pack: 2_0
  Product: 256_1

Files that help describe the problem:
  C:\Windows\Minidump\Mini121411-01.dmp
  C:\Users\Administrator\AppData\Local\Temp\WER-41812-0.sysdata.xml
  C:\Users\Administrator\AppData\Local\Temp\WERA9FB.tmp.version.txt

The computer crashes during games , or doing absolutely nothing. 


 

Question Info


Last updated October 8, 2019 Views 5,591 Applies to:
Answer
Answer

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check were C2, D1, and 9F.

C2 CAUSE NETIO.SYS which is a Windows component which means something else
drove it into Fault. The root cause was probably Rtlh64.sys RealTek network driver.

BugCheck C2, {7, 110b, 0, fffffa800802b200}
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferListChain+137 )

From the Stack - fffffa80`0728ea00 : Rtlh64+0x69d7

Rtlh64.sys dated 9/26/2006 Realtek 8101E/8168/8169 PCI/PCIe Adapters driver.

fffffa60`0237a000 fffffa60`0238b000   Rtlh64   T (no symbols)          
    Loaded symbol image file: Rtlh64.sys
    Image path: \SystemRoot\system32\DRIVERS\Rtlh64.sys
    Image name: Rtlh64.sys
    Timestamp:        Tue Sep 26 04:20:23 2006 (45190CF7)

------------------

D1 CAUSE pacer.sys which is a Windows component which means something else
drover it into Fault. Root cause was likely Rtlh64.sys.

BugCheck D1, {0, 2, 1, fffffa6000c02318}
Probably caused by : pacer.sys ( pacer!PcFilterSendNetBufferListsComplete+f4 )

From the Stack - fffffa80`07390380 : Rtlh64+0x69d7

------------------

9F CAUSE Rtlh64.sys RealTek network driver.

BugCheck 9F, {3, fffffa800515fa30, fffffa8006dc9050, fffffa8004b3bb20}
Probably caused by : Rtlh64.sys

-----------------------------------------

BiosVersion = V2.3
BiosReleaseDate = 07/07/2008 <-- there may be an update to the BIOS, low level chipset
drivers, and the major on-board and separate device drivers (see the Driver Update methods
above - run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump
in their names.
SystemManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
SystemProductName = MS-7353
SystemVersion = 1.0
BaseBoardManufacturer = MICRO-STAR INTERNATIONAL CO.,LTD
BaseBoardProduct = MS-7353
BaseBoardVersion = 1.0

Update Realtek 8101E/8168/8169 PCI/PCIe Adapters driver by first checking with MSI and
then RealTek.

MSI Support
http://www.msi.com/index.php?func=service

MSI - Downloads (BIOS and Drivers)
http://www.msi.com/index.php?func=downloadindex

MSI - Forums
http://forum-en.msi.com/

MSI - Service
http://us.msi.com/index.php?func=service

MSI - Live Update On-Line
http://www.msi.com/index.php?func=downloadindex

MSI - Contacts - Set to North America - USA
http://www.msi.com/index.php?func=html&name=aboutus


After updating at MSI if possible check RealTek for the latest.

RealTek - RTL8110E/8168E <-- I think this is the driver at RealTek however it may not be
so check carefully - search the RealTek downloads for the model.
http://www.realtek.com/downloads/downloadsView.aspx?Langid=1&PNid=5&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#RTL8111B/RTL8168B/RTL8111/RTL8168<br>RTL8111C/RTL8111CP/RTL8111D(L)<br>RTL8168C/RTL8111DP/RTL8111E<br>RTL8168E/RTL8111F

Hope this helps and Happy Holidays!


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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