How to find DVD drive

I dannot find my DVD drive. It is not displayed. What could have occurred to prevent this? What sort of problem is this - hardware? Please help.
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Answer
Answer

Hi Lauretta1965,

What is the model of your DVD drive? You may need to check the manufacture’s website for the latest driver for your model. You can also do the following to check the status of your DVD drive and check for updated drivers:

1.       Click Start

2.       In ‘Start Search’ type Device Manager, press Enter (provide administrative credentials if prompted)

3.       Click the “+” next to DVD/CD-ROM drives to drop down the menu

4.       Check the status of your DVD drive by right-clicking the device, clicking Properties, and then under the General tab check what it says under “Device status”. Let us know what the status was.

5.       Then check for updated drivers by right-clicking that device and then clicking Update Driver Software… (this step may take a moment so be patient). 

Even if this method doesn’t find a need for an updated driver, you may still check at the manufacture’s website to see if the latest one they have resolves the issue. 

 

If you don't see the DVD drive listed in the DVD/CD-ROM drives category, see if you have a category for Unknown Devices.
Get back to us with your results so that we can further assist you if need be. We look forward to hearing back from you.


Brian
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.
Brian

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Last updated April 29, 2021 Views 8,971 Applies to: