error code "Application not found" for dvd drive

hi..

i have got a laptop of sony viao and

i am having problem with my cd/dvd rom drive.. 

it was working fine before few days and suddenly stopped today as i tried to write a dvd in it..

now the drive doesn't even read the cd/dvd when i insert any cd/dvd in it.. and when i click on the drive icon in my computer it says the error "Application not found"..

it even makes some noise when i insert any cd/dvd in the drive.. 

i googled about this problem but didn't find any solutions on it..

can anybody help me how to fix this problem plz..

 

thanks for your time

 

Question Info


Last updated March 23, 2019 Views 16,391 Applies to:
Answer
Answer

Hi priyank71285,

Thank you for replying.

Let’s log on to any other user account and check if the CD/DVD drive is working fine. If you do not have any other user account, create a new user account with administrative privileges. If it works fine, it means that the other user account is corrupted.

Refer:

Create a user account

http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account

Access the link below and follow the steps to fix a corrupted user profile:

http://windows.microsoft.com/en-US/windows-vista/Fix-a-corrupted-user-profile

 

Hope the information helps. Please post back and let us know.

Regards
Debleena S
Microsoft Answers Support Engineer
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