Error code 116 "NVLDDMKM STOPPED RESPONDING"

Everyone is denying responsibility - Dell - Nvidia - Best Buy.  Only common element in all the postings is Vista 64 and Nvidia or ATI drivers having issues with drivers.  I've run the Vista 64 for nearly a year and not one error and now I have this one and can't get rid of it. 

Everyone has some temporary solution that doesn't work.  I'm not touching the clock speed and power source is 550w only 450w is required for 9800 GT.  I am fine when not using graphics card but once I switch back to the graphics card the computer will crash just by going into control panel > Device Manager. 

I pulled the wireless card to reduce power usage and got a few more seconds before it would crash, other than that nothing has changed on the system with the exception of Windows updates.  I tried to go back to an earlier version of hotfixes but the problem didn't go away.  I've done clean driver removal and reinstall...nothing.  I've deleted the nvlddmkm.sys and expanded the nvlddmkm.sy_ to replace it and still no help.  I even uninstalled the hotfix others suggested and that did nothing.

If I were to make a guess which seems to be the only common thing with this problem then I would have to guess that Vista is not handling the graphics drivers properly and causing the error code.

I knew I should have stayed with XP but it might be time to go back to the Mac.



 

Question Info


Last updated May 6, 2018 Views 4,735 Applies to:
Answer
Hi,

If the system came with the Nvidia card it is Dell's primary responsibility especially if the system is still under
warranty. BTW do not assume that Mac's do not have similar, and possibly even more frequent, issues.

Do these to clear corruption and repair/replace damaged/missing system files.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type in Search box -  COMMAND   find at top of list -  RIGHT CLICK  -  RUN AS ADMIN

sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


Then run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

Those should help as sort of prep work.

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Have you updated your display/video or other major drivers latetly - check in Control Panel - Windows Updates to
see if a driver has been loaded there. Use the generic troubleshooter below and when you get to the driver section
use the methods in the next message and then return to the troubleshooter as needed.

Also check with System Maker and Nvidia's Support as there could be known issues - also check in their forums.

BCCodeL: 116    0x00000116

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display
driver and recover from a timeout failed.

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The inclusion the 116 error code in the troubleshooter is only coincidence and holds no specific meaning (other than
driver caused bluescreens do occur with some frequency).

Look in the Event Viewer to see if anything is reported about those.
http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.
http://www.nirsoft.net/utils/my_event_viewer.html

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Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info that would
help. Such as the BCC and the other 4 entries on the lower left. And any other error information such as STOP
codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

As examples :

BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002

or in this format :

Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


This is an excellent tool for posting Blue Screen Error Information

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your
system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html


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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party keyboard and
mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

Hope this helps.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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