error 03-EEEE-0000

I have a toshiba satelite A215 laptop, hard drive crashed so I purchased a new one after asking sales clerk if I could then use my recovery disc to reinstall original windows operating system (and being told yes).  Have installed new hard drive but now when trying to use my recovery cd I keep getting this error.  I'm not a computer geek but not totally unsavvy either, just don't know how to proceed.  Anyone know what I'm doing wrong?

Question Info

Last updated November 11, 2019 Views 3,803 Applies to:
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.