DVD/CD Gone...

I've checked the articles provided by Microsoft, but it didn't help.

I am using a "Optiarc DVD RW AD-7530B" cd/dvd drive. I've tried doing chkdsk, defragment, etc. THe only way I could see it (and it'll be gone in a few minutes) is when I leave my laptop off for a whole freaking day. I am very frustrated. My last resort is to reformat it... but I can't even reformat it if it doesn't detect the disk drive... T_T

I don't have the "UpperFilters" and "LowerFilters" in my registry. I need desperate help. I've been looking for an answer for 3 months now.

P.S. The disk drive appears in BIOS, but only a few times.
 

Question Info


Last updated April 10, 2018 Views 3,397 Applies to:
Answer
Hi,

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack.

Then work your way through these - remember the drive could be bad, could have a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.


Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Hope these help.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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