DVD/CD Drive Error - Code 19

I have a TSSTcorp TS-L632D DVD+RW drive that is giving me errors. CD's will not run when inserted into the drive, and when I open My Computer, the drive doesn't even appear. Under the Device Manager I can see the device with a warning icon next to it. Under properties it gives me the following error:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I have run the automated Microsoft tool and it was unable to fix the problem. After looking around a bit, I think the problem may have to do with using Roxio CD software that came with my problem. There are several forums that have mentioned similar problems after using this program. I have found several solutions online, but I don't trust them enough to mess with registry settings on my PC. Any help would be awesome. Here's some more information about my PC that may be useful. Feel free to ask any other questions so that I can help you help me. Thanks!

Also, I recently downloaded the free edition of Alcohol 52% to create a virtual drive on my machine. This drive is experiencing the same problem as the TSST one if that helps.

Summary:

Problem:       Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Drive:           TSST TS-L632D
OS:              32-Bit Windows Vista
PC Model:     Dell Inspiron 1501

Tried:           Microsoft Automated Troubleshooting Services
                   http://support.microsoft.com/gp/cd_dvd_drive_problems
                   Said it fixed the problem, but that the problem may still exist (?), which it does.

                   Checked manufacturer's website for updated driver. Did not work.

 

Question Info


Last updated March 30, 2019 Views 10,923 Applies to:
Answer
Answer
Hi,

Roxio, or other players/programs that use the drive, could be the cause and you may need to
uninstall them and then run through these a 2nd time.

Code 19 means there is a driver conflict such as two devices trying to use the same resources.

Stage 1 : Please do all the below even if you have done some before as it is often the total process which
solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab - click
Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL - REBOOT
this will refresh the default driver stack. Even if drive is not shown continue below.

Then work your way through these - remember the drive could be bad, could have a loose cable or
slight corrosion on the contacts (usually for a laptop) and other issues.


Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD burn and
CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some registry entries
that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and the correct
Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course as there will
other sub-keys in these keys. Be sure to ask for specific keys involved as well as the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You probably can find more info here and maybe even the exact registry settings for your CD/DVD drive
from someone with the same model.

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Hope this helps.

Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.