computer doesn't recognize my external hard drive how do I fix it

my computer doesnt recognize my external hard drive any more and need to know how to fix it. I need to get to files on the hard drive. ASAP
 

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Last updated September 30, 2019 Views 22,369 Applies to:
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Answer

Hi,

I would suggest you to follow these steps and check if it helps.

Method 1:
Step 1:

Go to device manager and check if the hard disk is recognized there.

Step 2:
Go to disk management and check if the hard disk is recognized there, if yes, then try changing the driver letter and check if it helps:
http://windows.microsoft.com/en-US/windows-vista/Change-add-or-remove-a-drive-letter

Method 2:
Try running this below fixit and check if it helps:
http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-USB-devices

Also refer this link:
http://support.microsoft.com/kb/948911

Hope it helps.

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