Computer does NOT see Canon Vixia HG20 camcorder connected through USB

My computer was custom built with Vista Home Premium. When I connect my camcorder via USB, the computer tries searching for the driver, but fails. When I go to My Computer - the camera does not appear there. After about 2 hrs with Canon helpdesk and trying everything in their book, we determined that the camera itself is functioning properly, its just for some reason it is not being recognized by Vista.
I also borrowed a friend's laptop to see if it will work there, and it did. The camera was recognized as soon as it was pluged in. That laptop wasnt custom built, so my inclination is that the problem is with my computer.

Any ideas as to why a computer with Vista installed by manufacturer (ex Dell) will recognize the camera, but a computer with certified Vista software bought through eCost, cannot see the camera....



Hi Americanrussian,

Welcome to Microsoft Answers!

1.      Are you getting any error while connecting the camera?

2.      Is the cable working fine?

Method 1

You may try to uninstall and reinstall the USB driver and see if it helps.

1. Connect the camera to the computer with the USB cable.

2. Turn on the camera.

3. Open the Device Manager:
Click the Start button, in the start search box, type in devmgmt.msc and press enter.

4. In the Device Manager window, at the left of Universal Serial Bus Controllers, click the PLUS (+) symbol.

5. Under Universal Serial Bus controllers, right-click on your Panasonic camera or USB Mass Storage Device to display the drop-down menu.

6. In the drop-down menu, click Uninstall or Remove.

7. In the Confirm Device Removal dialog box, click the OK button.

8. Restart the computer.

NOTE: After the restart, the computer should recognize the camera connection and begin reinstalling the USB driver.


Method 2

This problem occurs if the camera uses the Microsoft Windows Image Acquisition (WIA) standard to transfer pictures to the computer. Windows Vista and Windows XP SP2 use the Windows Portable Devices (WPD) standard instead of the WIA standard to import pictures and videos. The WPD standard supports many devices and device connectivity options.

To resolve this problem, configure the camera to use the Picture Transfer Protocol (PTP) standard instead of the WIA standard. For information about how to configure the camera to use the PTP standard, see the owner's manual for the camera. Or, visit the camera manufacturer's Web site.


A digital still camera is not recognized in Windows Vista or in Windows XP

Try these steps and let us know the response.

Bindu S - Microsoft Support
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Question Info

Last updated June 8, 2020 Views 18,356 Applies to: