cd/dvd reads but not able to write. says "hardware error 9216"

when i first got this laptop it reads and writes audio and dvd movies fine but after about two yrs it stop working. everytime i try to write it would not finish writing and prompt says "hardware error 9216". found that it could be because i've had more than one writing software so maybe they might have conflict with each other but i could'nt find anything about how to resolve it so that why i'll try here.

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Answer
Answer

It could be issue with software if have several software for burn and write as you said. You could uninstall them one by one and after uninstall restart your PC to see which one cause problem. For better testing, it is better to restart after each uninstall. If you check System Information, you could find some detail in conflict , but it is a bit technical.

Restore your system back before this problem happen.

You could try run this command in command prompt:

sfc /scannow

Make sure your system is update and latest service pack been installed.

Another thing is that , it could be due to Malware and in that case you could run full system scan with:

http://www.microsoft.com/security/scanner/en-us/default.aspx

 

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Last updated May 5, 2021 Views 27,443 Applies to: