CD/DVD drive not detected I have tried Fix-it/ upper-lower filter delete(then reboot) nothing works. The problem started when I installed 123 Copy.

I am puzzled! It used to work then I iinstalled  Copy 123 software and this is where the problem started. This is the second time I cannot locate the driver after I install burning software. I uninstalled and did a system restore, didnt fix it. I have run the microsoft Fix it (see below)  Just recently I was able to see the drive listed in my computer then It was missing again.Another sugesstion  I also  tried, I uninstalled the HPquick playsoftware (huge mistake!) and was unable to reinstall it back correctly. I purchased this laptop second hand therefor I do not have any of the installation cd's. I have attached the results from the fix it report and the details of my reg editor.

Your help and time is very much appreciated.

 

Rescan devices Succeeded Issues found CD/DVD drive is not detected The drive is missing or disconnected Check for changes in available devices Detection details Collection information Computer Name: COMPUTER Windows Version: 6.0 Architecture: x86 Time: 1/1/2011 12:44:37 PM Publisher details CD/DVD Reading and Writing This diagnostic identifies and resolves common problems that may prevent you from reading and writing CDs/DVDsPackage Version: 2.1.2.20101104 Publisher: Microsoft Corporation
 

Question Info


Last updated June 5, 2018 Views 5,127 Applies to:

Hi,

Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
below.

Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
http://support.microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded
to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows
Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for your drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and
the correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You probably can find more info here and maybe even the exact registry settings for your CD/DVD
drive from someone with the same model.

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all
devices and their properties in flat table, instead of tree viewer
http://www.nirsoft.net/utils/device_manager_view.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Rob,

Your quick reply is very appreciated, I was editing my question while you wrote your reply. I would like to see if the information I added might be able to identify the exact problem. I would very grateful if you could read the additions to my question and let me know where to go from there. I look forward hearing back from you, and thannk you again for your time.

Happy New Year

 

LB 

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Hi,

Sorry none of that helps since I do not have the same drive.

A tip - Export the Keys in Regedit and then rename the .reg to a .txt and edit that so it is
in top to bottom readable format for others. Too hard to read as it above.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi,

I will go ahead and follow your instructions in the first reply. Wish me luck! Thanks for your help, I will be sure to give you an update.

Oh and I did rename it, even tried it again. For some reason when I submit the change it reduces the text box. Ill try a different way.

 

LB

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