CD Rom suddenly not showing up in device management/computer etc in Vista. Also won't eject.

Yesterday I was burning a CD of some of my music to take to work and listen to. After burning 4-5 songs there was an error (windows media player) and it could not burn the rest.

 

I hit OK and exited the program, then went to eject myCD, and it did not open. So I go to My Computer to select eject, adn there is no cd drive lsited all of a sudden, and not one in Divice manager either.

The LED light on the cd rom is still glowing green constantly, but it will not respond or try to open when I press eject. And it makes no sounds as if it is trying to read a disc or such.

I tried system restoring to 2 days ago, but it did not fix the problem. I've tried unhooking it, and hooking it back up to no avail. I have tried the Mr Fixit program from the microsoft site, and it DETECTS the problem, and syas 'CDrom/Drive not being recognized" or such, but has a red X next to it saying it could not resolve the problem.

I have also tried going intoo regedit, HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/
{4D36E965-E325 -11CE-BFC1-08002BE10318} Then deleting Upper and lower filters (mine only had upper) and rebooting. And still nothing.

 

This is very frustrating since I am an avid computer gamer and can no longer insert my game discs to play/etc.

 

I'd be beyond thankful if someone could help me fix this soon, and please put it in turns/steps I can understand. Aside from gaming and internet, I am a tech novice.

 

Thank you so much in advance!

--Poe

 

Question Info


Last updated August 9, 2019 Views 47,920 Applies to:
Answer
Answer

Hi,

Reboot 1st if you haven't.

Stage 1 : Please do all the below even if you have done some before as it is often the total
process which solves the issue.

Try this - Control Panel - Device Manager - CD/DVD - double click the device - Driver's Tab -
click Update Drivers (this will likely do nothing) - then RIGHT CLICK the drive - UNINSTALL -
REBOOT this will refresh the default driver stack. Even if drive is not shown continue
below.

Then work your way through these - remember the drive could be bad, could have a loose
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Manually try this fix if the 314060 Fixit did not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs -
a Mr Fixit
http://support.microsoft.com/kb/982116

The CD drive or the DVD drive does not work as expected on a computer that you upgraded
to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows
Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then check cables in both
ends. Remove and replace, do not just snug. For laptops you can often clean the power and
data contacts with a pencil eraser.

Some DVD drives do not use the Windows default drivers so check with the System maker and
device maker to see if there is firmware or drivers for you drive if needed.

===============================

Stage 2 : You could have drive issues as the CD/DVD is actually 4 drives in 1 case ( CD & DVD
burn and CD and DVD read). So it is not unusual for 1 or 2 parts to not function while the others
do so properly.

Did you complete the troubleshooter for the drive that still does not work? There are some
registry entries that the troubleshooter does not fix and those "might" be the cause.

Check with your System Maker and Device maker for both possible firmware updates and
the correct Registry entries for your drive.

These are the keys I think are the ones in question - for the CD/DVD drive sub-keys of course
as there will other sub-keys in these keys. Be sure to ask for specific keys involved as well as
the settings.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You probably can find more info here and maybe even the exact registry settings for your CD/DVD
drive from someone with the same model.

Forums - a lot of real expert help
http://club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate CD/DVD in registry (be careful and make a Restore Point before
changing anything) - find the device in DevManView and then Right Click on it Open in RegEdit.

DevManView - Free - an alternative to the standard Device Manager of Windows, which displays all
devices and their properties in flat table, instead of tree viewer
http://www.nirsoft.net/utils/device_manager_view.html

Hope this helps.


Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer
Answer

 

Stuck CD Tray:

 

http://www.ehow.com/how_2324559_eject-stuck-dvdcd-drive.html

Straighten a paperclip and use that.

http://video.about.com/pcsupport/Open-a-Stuck-Drive-on-Your-PC.htm

A Video about it.


Cheers.

 


Mick Murphy - Microsoft Partner

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