Q: Cannot get new Plug and Play Mouse to work This thread is locked from future replies

I was using a plug and play, "Verbatim" mini optical mouse.  The right click button stopped working, so I bought a "Targus" plug and play mouse.  When I plug the new mouse into a USB port, on my Compaq Presario F500 Notebook, nothing happens.  The old mouse will still work (minus right click button).  I am running Vista Home Premium.  After trying a different USB port, Windows asked to load and install a driver for an unknown device.  After successful installation and unsuccessful operation of mouse, Windows asked again to install the same driver.  No change in results. 
The new mouse worked fine on a different computer.  Any suggestions would be appreciated.




Here are a couple of things you need to do.

One, run the Windows Installer clean up utility.  Go here to download it:

Then install the USB rollup:
Cumulative update rollup for USB core components in Windows Vista

Then try installing the driver for the mouse again and let us know if that does not work.

Thank you,

Microsoft Answers Support Engineer
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Views: 3,492 Last updated: March 4, 2018 Applies to: