BSOD error: 0x00000116, nvlddmkm.sys, Attempt to reset the display driver and recover from timeout failed.

Original title: BSOD, Vista Home Premium, HP Pavilion dv6000 (laptop)

Full text of error message (most commonly seen when playing Bejeweled 2 Deluxe, although has happened before the game was installed):

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

Attempt to reset the display driver and recover from timeout failed.

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you may need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use Safe Mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical information:

***STOP: 0x00000116 (0x8CB26300, 0x8B014A70, 0x00000000, 0x000000022)

*** nvlddmkm.sys - Address 8B014A70 base at 8B00B000, DateStamp 493750e2

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance.

Answer
Answer
Hi,

This is my generic how to for proper driver updates : (Update your video/display driver.)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your
system. For each driver in the list, additional useful information is displayed: load address
of the driver, description, version, product name, company that created the driver, and
more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most
current. Control Panel - Device Manager - Display Adapter - write down the make and
complete model of your video adapter - double click - Driver's tab - write down the
version info. Now click UPdate Driver (this may not do anything as MS is far behind
certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver
stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd
party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then
Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions.
(Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT
after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing
actually shows up. This is because some drivers rollback before the latest is installed
(sound drivers particularly do this) so install a driver - reboot - check to be sure it is
installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check
manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

If you update drivers manually then it is a good idea to disable Driver Installations in
Windows Updates, this leaves Windows Updates ON however it will not install drivers
which will usually be older and cause issues. If Updates suggests a new driver then
HIDE it (Right Click on it) and then go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

Hope this helps and Happy Holidays!


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Question Info


Last updated August 10, 2020 Views 24,285 Applies to: