Protect Yourself From Tech Support Scams
May 11, 2020
Protect Yourself From Tech Support Scams
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. Additionally, some scammers may try to identify themselves as a Microsoft MVP.
I'm getting BSOD intermittantly showing driver power state failure in every instance that I can see. I have an HP tx2000z, 2GB, running Vista Ultimate. I know of minidumps, but don't know how to look at them, or once viewed what I'm looking for. Tried doing
it in Windbg, but as I recall it said I didn't have permission after flashing a command prompt window very quickly. Also tried to roll back to earliest date, no luck. No new hardware installs. May have begun after last big windows update. Is this something
that I can likely fix, or would I be wise just to buy a new cheap computer? Is there any chance a windows 7 install might realistically fix the problem? Anyone have any suggestions?
Sorry if this isn't in the right place, please inform if it isn't.
Thanking you in advance for helping me fix my computer with aplomb, or flat out being honest enough to tell me there's really no way of ever finding out what's actually wrong with it unless I devote most of my life to the effort,
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Last updated September 5, 2018
Definitely checkout Gloria's excellent info above as it is very relevant to this issue. Also here are
my generic bluescreen troubleshooter and driver update methods (next message) to help fix
the issue. The actual error codes would help though I am fairly certain what they will be. After
using Gloria's info if needed start with the troubleshooter and when you get to the driver section
use the methods in the next message and then return if needed to the troubleshooter.
Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.
This is my generic how to for proper driver updates :
This utility makes it easy to see which versions are loaded :
DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For
each driver in the list, additional useful information is displayed: load address of the driver, description,
version, product name, company that created the driver, and more. http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
Control Panel - Device Manager - Display Adapter - write down the make and complete model of your
video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this
may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT
this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their
own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site
(Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software
updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This
is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a
driver - reboot - check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.
If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates,
this leaves Windows Updates ON however it will not install drivers which will usually be older and cause
issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones
manually if you wish.