Q: Bought the Wireless Desktop 800 and can't get it to work This thread is locked from future replies

I just purchased the Microsoft Wireless Desktop 800 and it says it configures properly on several computers but neither the mouse or keyboard begin working. I have the batteries in, the switch turned on on the mouse, and I have plugged in the mini usb stick. The drivers say they install and i've run the fixit application and it didn't find any solutions as it doesn't even detect a problem to begin with. Using method 2 i can't find the driver as my product isn't listed. I'm running Windows 7 on all my computers.

Seriously considering taking it back and going for a non-microsoft product. 




Hi reub77,

I see that you are referring to the steps provided by me in the link below


Wireless Desktop 800 is compatible with Windows 7, click here to check the link


Method 1: You may refer the steps mentioned in the article below which addresses similar issue

Troubleshoot response failures in wireless keyboard or mouse


Method 2: If the device is not working on several computers, you may want to replace it


How to replace Microsoft software or hardware, order service packs, and replace product manuals


How to Replace Lost, Broken, or Missing Microsoft Software or Hardware


Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer
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Views: 25,116 Last updated: April 1, 2018 Applies to: