Question

Q: Blue Screen hardware malfunction

I have a Dell XPS laptop M1710 running Vista Ultimate.  30 months old, was working fine up till about 3 weeks ago when I got a blue screen in the middle of a session with the following message:
"hardware malfunctin"
"Your system has shut down"
"Call your hardware vender for support"
Called Dell for warrenty support, they ran hardware diagnostics, no problem detected.  Suggested that i update bios, drivers, Vista, etc.  All update accomplished, no help.  Blue screen now a regular occurance.
Second call to Dell.  More diagnostics, again no evident hardware issue.  Their only solution was to wipe hard drive and reset to original factory settings, and if that didn't work to send the computer to them.
Internet research shows blue screen problems very common.  But could not find one exactly like mine.  One common suggestion was a registry cleaner.  No help.
Error file has "the previous system shutdown was unexpected" as the most common message.  No consistent software errors.
Device manager shows everything works except for the Microsoft 6to4 adapters, both #4 and #6
Blue screen is very predictable at this time.  When I get a blue screen, I hold the power buton down until the systems powers off.  Then I push the buton to restart, get to the screen that says windows did not shut down properly and do I want to start in safe mode or normal?  I choose normal, the system boots up and runs without any issues.  That is untill it goes to sleep or I shut it down.  When I wake it or start it, within a few minutes I get the blue screen.  Every time.  Restart in normal mode, and I am fine untill the system goes to sleep or I shut it down.

Help!

Thankyou

Greg

Answer

A:

Code 31 means a driver could not install.

Go into Device Manager and for those RIGHT CLICK - UNINSTALL - REBOOT - that will refresh the
driver stack.

Did you manually update your drivers by actually going to the System Maker's and Device Maker's sites?

Running Update Drivers in Device Manager only finds the same old ones that Updates does.

Also if you update a driver always check after rebooting in Device Manager to be sure the correct version shows
up as some rollback before installing (some several times).

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 19,305 Last updated: June 9, 2018 Applies to: