Blue Screen Errors while running Malwarebytes Anti-Malware Program.

0x0000007e , 0xc0000005, 0xf747e15b, 0xf7922ba4, 0xf79228a0   errors.   

What are these?   How can i fix? 

Only time these really come up is when i run Malwarebytes Anti-Malware to make sure the Computer is clean.  It crashes in the middle of it.
 

Question Info


Last updated November 29, 2018 Views 15,036 Applies to:
Answer
Hi,

Here is my generic malware check and removal troubleshooter - there is a good chance the issue is malware
related so go a very thorough job of checking. You can skip the malwarebytes part of the troubleshooter
obviously. Next messages will be more on general troubleshooting the bluescreen after you are sure the
computer is clean and if the issue still exists.

No one program can be relied upon to detect and remove all malware. Added that often easy to detect malware
is often accompanied by a much harder to detect and remove payload. So its better to be overly thorough now
than to pay the high price later. Check with these to an extreme overkill point and then run the cleanup only when
you are very sure the system is clean.

These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run them in
regular Windows when you can.

Download malwarebytes and scan with it, run MRT, and add Prevx to be sure it is gone. (If Rootkits run UnHackMe)

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Malwarebytes - free
http://www.malwarebytes.org/

Run the Microsoft Malicious Removal Tool

Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

You should be getting this tool and its updates via Windows Updates - if needed you can download it here.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN
(Then run MRT as above.)

Microsoft Malicious Removal Tool - 32 bit
http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious Removal Tool - 64 bit
http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure it is all gone.

Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

Prevx - Home - Free - small, fast, exceptional CLOUD protection, works with other security programs. This is
a scanner only, VERY EFFECTIVE, if it finds something come back here or use Google to see how to remove. 
http://www.prevx.com/   <-- information
http://info.prevx.com/downloadcsi.asp  <-- download

PCmag - Prevx - Editor's Choice
http://www.pcmag.com/article2/0,2817,2346862,00.asp

Try the trial version of Hitman Pro :

Hitman Pro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans,
rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as
anti virus software, firewalls, etc.).
http://www.surfright.nl/en/hitmanpro

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If needed here are some online free scanners to help

http://www.eset.com/onlinescan/

http://onecare.live.com/site/en-us/default.htm

http://www.kaspersky.com/virusscanner

Other Free online scans
http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1

--------------------------------------------------------

Also do these to cleanup general corruption and repair/replace damaged/missing system files.

Run DiskCleanup - Start - All Programs - Accessories - System Tools - Disk Cleanup

Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


Run checkdisk - schedule it to run at next start and then Apply OK your way out then restart.

How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

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If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

Hope this helps.


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Answer
Hello menee, It is possible that the important files required to run Malware bytes could be causing the issue. I suggest that you uninstall Malware bytes from your computer using the Windows Clean up utility and install it once more. http://support.microsoft.com/kb/290301 I also suggest that you check the event viewer and find the faulty module that could be causing the computer to crash.

http://windows.microsoft.com/en-us/windows-vista/Open-Event-Viewer

You can refer the the below link that will help you analyze the event viewer entries:

http://windows.microsoft.com/en-us/windows-vista/What-information-appears-in-event-logs-Event-Viewer

You can alternatively post the entries in your answer if you have any difficulty in finding the errors.

Thanks,
Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.


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