Blue Screen error Please HELP!!!

Hi, i just got a Acer Aspire 4810TZ-4011 laptop and after one week i started getting the blue screen of death, one day i even got it 5 times in a row and i just thought it was my ethernet cable because when i unplugged it it was fine...but now the problem happens mostly when i turn sign in to windows live messenger. I dont know what to do, the error code that i get is ***STOP: 0x000000E (0xc0000005, 0xc8EF2E28F, 0x8CBB904C, 0x0000000U) These are some specs*

Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
           Language: English (Regional Setting: English)
System Manufacturer: Acer
       System Model: Aspire 4810T
               BIOS: InsydeH2O Version V1.10.
          Processor: Genuine Intel(R) CPU           U2700  @ 1.30GHz, ~1.3GHz
             Memory: 3002MB RAM
          Page File: 1239MB used, 1674MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6001.18000 32bit Unicode

I have heard that the problem could be RAM but i dont think thats it.
Please respond with any solution u can think of!
 

Question Info


Last updated March 25, 2018 Views 1,382 Applies to:
Answer

Hi,

You need to get Acer Support involved as it could be hardware related and if you do a lot of
changing they can say its your fault. Best advice is have it fixed under the warranty.

Acer Support
http://us.acer.com/acer/service.do?LanguageISOCtxParam=en&ctx2.c2att1=25&CountryISOCtxParam=US&ctx1g.c2att92=453&ctx1.att21k=1&CRC=3529792491

If you want to try to troubleshoot it yourself, which I do not recommend then it would help to
have the Blue Screen error information.

-----------------------------------------------

Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen info that would help.

Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.

You can do these if Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your system
has that installed by the maker.

This tells you how to access the System Recovery Options and Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx


Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

------------------------------------------------------------------
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

Hope that helps.


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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