Question

Q: Blue Screen error 1033

When I try to start my computer, I get a message that says that windows cannot be started because it recovered from an unexpected shut down... then it asks me if I want to repair the system... I say yes and it tries to repair... sometimes this works an other times it does not...I learn if I power up and then insert the windows vista disc and boot from the disc I can get the system started.    The problem signature is as follows:

Problem signature:

  Problem Event Name:                        BlueScreen

  OS Version:                                          6.0.6001.2.1.0.768.3

  Locale ID:                                             1033

 

Additional information about the problem:

  BCCode:                                               a

  BCP1:                                                    00000000000600C0

  BCP2:                                                    000000000000000C

  BCP3:                                                    0000000000000001

  BCP4:                                                    FFFFF80002084A15

  OS Version:                                          6_0_6001

  Service Pack:                                       1_0

  Product:                                               768_1

 

Files that help describe the problem:

  C:\Windows\Minidump\Mini072909-01.dmp

  C:\Users\Olga Jasinsky\AppData\Local\Temp\WER-70465-0.sysdata.xml

  C:\Users\Olga Jasinsky\AppData\Local\Temp\WER73A9.tmp.version.txt

 

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What is causing this problem??///

Answer

A:

Hi Jasinox,

Welcome to Microsoft Vista answers Forum!

I have few steps here that might fix the issue.

If you have windows installation disc for Windows Vista, I would suggest you to perform startup repair.

Startup Repair is a Windows Vista recovery tool that can fix certain problems, such as missing or damaged system files that might prevent Windows from starting correctly. When you run Startup Repair, it scans your computer for the problem and then tries to fix it so your computer can start correctly.

Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer manufacturer has preinstalled recovery options, Startup Repair might also be installed on your hard disk. If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website. Click on the link below to perform Startup Repair on the computer: http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx#EI

If the issue still persists then I would suggest you to run the System File Checker {SFC} scan on the computer which would replace the corrupted system files.

Follow the steps below and check if the issue is resolved.

I would suggest you to empty the temp folder and later follow the steps below:

i.                    Click Start>>type %temp% in the search box>>press enter>>delete everything present in the temp folder.

1.      Click StartCollapse this imageExpand this ima, and then type cmd in the Start Search box.

2.      Right-click cmd in the Programs list, and then click Run as administrator. Collapse this imageExpand this image

If you are prompted for an administrator password or confirmation, type your password or click Continue

3.      At the command prompt, the following line, and then press ENTER: sfc /scannow

When the scan is complete, test to see whether the issue that you are experiencing is resolved.

Additional information: http://support.microsoft.com/kb/936212/

Hope this information is helpful.
Let me know if this worked.
All the best!
 

Thanks and Regards:
Swathi B  - Microsoft Support.
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Microsoft Answers Feedback Forum and let us know what you think.

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Answer

A:

Hi,

To add to Swathi's excellent advice.

BCC a is :

Cause

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

The error that generates this bug check usually occurs after the installation of a faulty device driver,
system service, or BIOS.

If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused
by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new
version.

Resolving the Problem

If a kernel debugger is available, obtain a stack trace.

To resolve an error caused by a faulty device driver, system service, or BIOS

1.Restart your computer.

2.Press F8 at the character-based menu that displays the operating system choices.

3.Select the Last Known Good Configuration option from the Windows Advanced Options menu. This option
is most effective when only one driver or service is added at a time.

To resolve an error caused by an incompatible device driver, system service, virus scanner, or backup tool

1.Check the System Log in Event Viewer for error messages that might identify the device or driver that
caused the error.

2.Try disabling memory caching of the BIOS.

3.Run the hardware diagnostics supplied by the system manufacturer, especially the memory scanner. For
details on these procedures, see the owner's manual for your computer.

4.Make sure the latest Service Pack is installed.

5.If your system has small computer system interface (SCSI) adapters, contact the adapter manufacturer to
obtain updated Windows drivers. Try disabling sync negotiation in the SCSI BIOS, checking the cabling and
the SCSI IDs of each device, and confirming proper termination.

6.For integrated device electronics (IDE) devices, define the onboard IDE port as Primary only. Also, check
each IDE device for the proper master/subordinate/stand-alone setting. Try removing all IDE devices except
for hard disks.

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Here are some methods to possibly fix the blue screen issue. 

BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the
information about all crashes in one table - Free
http://www.nirsoft.net/utils/blue_screen_view.html


Many BlueScreens are caused by old or corrupted drivers, especially video drivers however there are other causes.

You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or Recovery Options if your
system has that installed by the maker.

This tells you how to access the System Recovery Options and/or from a Vista DVD
http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

You can try a System Restore back to a point before the problem started if there is one.

How to Do a System Restore in Vista
http://www.vistax64.com/tutorials/76905-system-restore-how.html

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Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

Enter this at the prompt - sfc /scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.microsoft.com/kb/928228


The log might give you the answer if there was a corrupted driver. (Does not tell all the possible driver issues).

Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Check Disk at Startup in Vista
http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html


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Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party keyboard and
mouse, as well as other major device drivers.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

How to Install a Device Driver in Vista Device Manager
http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

How To Disable Automatic Driver Installation In Windows Vista - Drivers
http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

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How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
http://support.microsoft.com/kb/958233

Troubleshooting Vista Blue Screen, STOP Errors
http://www.chicagotech.net/vista/vistabluescreen.htm

Understanding and Decoding BSOD (blue screen of death) Messages
http://www.taranfx.com/blog/?p=692

Windows - Troubleshooting Blue Screen Errors
http://kb.wisc.edu/page.php?id=7033

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In some cases this might be required.

StartUp Repair from Recovery Options or Vista disk

How to do a Startup Repair
http://www.vistax64.com/tutorials/91467-startup-repair.html


Rob - Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Views: 55,639 Last updated: June 5, 2018 Applies to: