Zoo Tycoon ultimate wont install. I get "Error 1305.Error reading from the file" message.

Original title: zoo tycoon ultimate wont install

Hello, I recently purchased Zoo tycoon 2 Ultimate Collection. The game begins to install (Disk 1) but then gets stuck installing : " C:\... \DLC\zootycoon_com_zt2_1033\1021_1.0\SceneryPack.z2f " Then error 1305 comes up saying : " Error 1305.Error reading from the file C:\ Program Files\Microsoft Games\ Zoo Tycoon 2\DLC\zootycoon_com_zt2_1033\1021_1.0\SceneryPack.z2f. Verify that the file exists and that you can access it." I have tried installing it on another computer but the same issue appeared.The disk looks undamaged . Is there anyway to fix this? I dont want to call microsoft as its expensive and the option to ask a tech person ( as I couldnt find the Product I.D , due to their **** explanation as to where to locate it, it would cost £40 - five times what the game cost me!) cant also be done so im asking on here. Any ideas or help appreciated. Im working on a Vista 32bit and it should be able to install ok, I used to play Zoo tycoon 2 two years ago on it ,but uninstalled that a long time ago, and it wouldnt explain why it didnt work on the other PC. Thanks.
 

Question Info


Last updated July 9, 2018 Views 1,698 Applies to:
Hi,

1. Which Zoo Tycoon version are you referring to?

Follow steps from these articles and check if they help resolve your issue.

http://support.microsoft.com/kb/873281

http://support.microsoft.com/kb/258496


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.